Infosys Calling Agent Interview Questions and Answers

Q1. Self introduction
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Q2. Previous company role and responsibility
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I was a customer service representative at XYZ Corp, handling inbound calls and resolving customer issues.
• Handled inbound calls from customers regarding product inquiries, order status, and complaints

• Resolved customer issues by providing solutions and escalating to supervisors when necessary

• Maintained customer satisfaction by ensuring timely and accurate responses

• Utilized CRM system to document customer interactions an
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Q1. 2 way 3 way matching
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2 way 3 way matching is a process used in accounting to ensure accuracy in financial transactions.
• 2 way matching involves matching the invoice with the purchase order

• 3 way matching involves matching the invoice with the purchase order and the receiving report

• Helps in detecting errors or discrepancies in the billing process
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Q2. Accounts payable and accounts receivable
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Q3. Some general questions
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Q1. T code to review po
Ans. 
ME23N
• ME23N is the T code used to review purchase orders in SAP

• It allows users to view details of a specific purchase order, such as vendor information, item details, and delivery status
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Q2. If you find mismatch in quantity who to you contact
Ans. 
Contact the inventory manager or supervisor for resolution.
• Contact inventory manager or supervisor immediately

• Verify the discrepancy with relevant documentation

• Discuss potential causes of the mismatch and work towards resolution
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Q3. Vendor ledger entry
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Q4. Where you see grn
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GRN stands for Goods Receipt Note, which is a document used in the procurement process to confirm the receipt of goods.
• GRN is used in the procurement process to verify that the goods ordered have been received in good condition.

• It includes details such as the quantity, quality, and condition of the goods received.

• GRN is an important document for inventory management and accounting purposes.

• It is typically generated by ...read more
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Q5. First self introduction
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Q6. How you learn from where you learn
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Q7. You have theoretical knowledge no practical how can u do
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I would seek hands-on experience through internships, workshops, or online tutorials to bridge the gap between theory and practice.
• Seek internships or part-time jobs in the field to gain practical experience

• Participate in workshops or training sessions to apply theoretical knowledge in real-life scenarios

• Utilize online tutorials or courses to practice and implement theoretical concepts

• Collaborate with professionals in ...read more
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Q1. "Hello world" java program to print the count of letter 'l'
Ans. 
A Java program to count the occurrences of the letter 'l' in the string 'Hello world'.
• Create a Java program with a main method.

• Initialize a String variable with the value 'Hello world'.

• Use a loop to iterate through each character in the string and count the occurrences of the letter 'l'.

• Print the count of 'l' at the end.
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Q2. "Hello world" java program to print output as "olleH dlrow"
Ans. 
Reverse the characters of each word in a given string
• Split the input string into an array of words

• Reverse each word in the array

• Join the reversed words back into a single string
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Q3. What is the diff between comparator and comparable
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Comparator is an interface used to sort objects, while Comparable is an interface used to compare objects for natural ordering.
• Comparator is used to define custom sorting logic for objects, while Comparable is used for natural ordering based on the class's implementation of compareTo() method.

• Comparator can be used to sort objects of different classes, while Comparable is implemented within the class itself.

• Example: So...read more
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Q4. What is lamda expression
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Lambda expression is a concise way to represent an anonymous function in programming languages.
• Lambda expressions are used to create small, inline functions without a formal definition.

• They are commonly used in functional programming languages like Python, Java, and C#.

• Lambda expressions can be used to simplify code and make it more readable.

• Example: (x, y) -> x + y is a lambda expression that takes two parameters a
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Q5. What is contructor chaining
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Constructor chaining is the process of calling one constructor from another constructor in a class.
• Allows reusing code and avoiding duplication

• Can be achieved using 'this' keyword in the constructor

• Helps in initializing objects with different parameters
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Q6. Appium & Selenium architecture
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Q7. How to handle notifications in mobile automation
Ans. 
Handle notifications in mobile automation by using automation tools to interact with notifications, verify content, dismiss or respond to them.
• Use automation tools like Appium or Espresso to interact with notifications

• Verify the content of notifications by extracting text or images

• Dismiss notifications to continue with test execution

• Respond to notifications if required for test scenarios

• Handle different types of notifi...read more
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Q8. How to handle if element xpath is different in ios and android apps
Ans. 
Use platform-specific locators or conditional statements to handle different element xpaths in iOS and Android apps.
• Use platform-specific locators like accessibility id for iOS and resource id for Android

• Implement conditional statements to switch between different xpaths based on the platform

• Utilize Appium's platformName capability to identify the platform and adjust the element xpath accordingly
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Q9. Different TestNG annotations and order
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TestNG annotations include @Test, @BeforeMethod, @AfterMethod, @BeforeClass, @AfterClass, @BeforeSuite, @AfterSuite
• @Test - denotes a test method

• @BeforeMethod - runs before each test method

• @AfterMethod - runs after each test method

• @BeforeClass - runs before the first test method in the current class

• @AfterClass - runs after the last test method in the current class

• @BeforeSuite - runs before all tests in the suite

• @AfterSu
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Q10. What is pom.xml and how to mention dependencies
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pom.xml is a configuration file used in Maven projects to define project settings and dependencies.
• pom.xml stands for Project Object Model XML

• It is used in Maven projects to manage project configuration, build settings, and dependencies

• Dependencies are mentioned inside the <dependencies> tag in pom.xml

• Each dependency is specified with <groupId>, <artifactId>, and <version>
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Q1. Login page test case using selenium
Ans. 
Test case for login page using Selenium
• Verify that the login page loads successfully

• Enter valid credentials and verify successful login

• Enter invalid credentials and verify appropriate error message

• Check for password encryption

• Verify the 'Forgot Password' functionality
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Q2. Java program to find max in array
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Java program to find max in array
• Iterate through the array and compare each element to find the maximum value

• Initialize a variable to store the maximum value and update it as needed

• Handle edge cases like empty array or null input
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Q1. Previous work experience and automation framework
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Q1. Salary discussion
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It was good 2 Questions asked

Q1. Find the count of rows in table using xpath.
Ans. 
Use XPath to find the count of rows in a table.
• Use the XPath expression 'count(//table//tr)' to find the count of rows in a table.

• Make sure to adjust the XPath expression based on the structure of the table in the HTML document.

• You can use browser developer tools to inspect the table and determine the appropriate XPath expression.
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Q2. On clicking the checkbox the value of checkbox should also be displayed
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Q3. There is an id in particular row example 123456, find the id and there are multiple pages you have to iterate through each page and print the value if available if not that print message the id not availab...read more
Ans. 
Iterate through multiple pages to find and print a specific id value
• Create a loop to iterate through each page

• Search for the id value on each page

• If the id is found, print the value, if not, print a message that the id is not available
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Group disacus tipc-Social media ,Pubg,Aftab Case

Q1. Tumne kal pura din kya kiya..? Tum is compony k bare me kaise jaante ho..?
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Q2. Is compony le bare me kucx bataao
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