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INFOSEC VENTURES Customer Success Associate Interview Questions and Answers

Updated 6 Aug 2023

INFOSEC VENTURES Customer Success Associate Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is the difference between Customer Success and Customer Support
  • Ans. 

    Customer Success focuses on proactive relationship-building and ensuring customer goals are met, while Customer Support focuses on reactive issue resolution.

    • Customer Success is proactive and focuses on building long-term relationships with customers to ensure their goals are met.

    • Customer Support is reactive and focuses on resolving customer issues and providing technical assistance.

    • Customer Success involves understandi...

  • Answered by AI
  • Q2. What make me interested in Customer Success
  • Q3. Why should I be selected
  • Q4. Why Cybersecurity industry to join
Round 3 - One-on-one 

(1 Question)

  • Q1. Why I am interested in this position

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Its a simple test to check your personality and aptitude level basis which your department is decided.

Round 3 - One-on-one 

(4 Questions)

  • Q1. What are your ambitions?
  • Q2. Where do you see yourself in next 5 years ?
  • Q3. How would you convince someone to purchase your product?
  • Ans. 

    I would highlight the unique benefits and features of our product and provide social proof to convince them to purchase.

    • Highlight the unique benefits and features of our product

    • Provide social proof through customer testimonials and case studies

    • Address any objections or concerns they may have

    • Offer a free trial or demo to showcase the value of our product

    • Create a sense of urgency by emphasizing limited-time offers or dis

  • Answered by AI
  • Q4. Are you comfortable with cold calling sales?
  • Ans. 

    Yes, I am comfortable with cold calling sales.

    • I have previous experience in cold calling sales.

    • I am confident in my communication and persuasion skills.

    • I understand the importance of building rapport with potential customers.

    • I am willing to learn and adapt to different sales techniques.

    • For example, in my previous role as a sales representative, I successfully closed deals through cold calling.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask them questions about culture and working hours.
Be yourself because the company has a good way of teaching you the basics but proving yourself depends on how quickly you learn and deliver.
Targets are higher but that is same with every organization.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Its a simple test to check your personality and aptitude level basis which your department is decided.

Round 3 - One-on-one 

(4 Questions)

  • Q1. What are your ambitions?
  • Q2. Where do you see yourself in next 5 years ?
  • Q3. How would you convince someone to purchase your product?
  • Ans. 

    I would highlight the unique benefits and features of our product and provide social proof to convince them to purchase.

    • Highlight the unique benefits and features of our product

    • Provide social proof through customer testimonials and case studies

    • Address any objections or concerns they may have

    • Offer a free trial or demo to showcase the value of our product

    • Create a sense of urgency by emphasizing limited-time offers or dis

  • Answered by AI
  • Q4. Are you comfortable with cold calling sales?
  • Ans. 

    Yes, I am comfortable with cold calling sales.

    • I have previous experience in cold calling sales.

    • I am confident in my communication and persuasion skills.

    • I understand the importance of building rapport with potential customers.

    • I am willing to learn and adapt to different sales techniques.

    • For example, in my previous role as a sales representative, I successfully closed deals through cold calling.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask them questions about culture and working hours.
Be yourself because the company has a good way of teaching you the basics but proving yourself depends on how quickly you learn and deliver.
Targets are higher but that is same with every organization.

INFOSEC VENTURES Interview FAQs

How many rounds are there in INFOSEC VENTURES Customer Success Associate interview?
INFOSEC VENTURES interview process usually has 3 rounds. The most common rounds in the INFOSEC VENTURES interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for INFOSEC VENTURES Customer Success Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at INFOSEC VENTURES. The most common topics and skills that interviewers at INFOSEC VENTURES expect are Automation Testing, CRM, Google Analytics, MIS and PDF.

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INFOSEC VENTURES Customer Success Associate Salary
based on 7 salaries
₹3 L/yr - ₹5 L/yr
26% less than the average Customer Success Associate Salary in India
View more details

INFOSEC VENTURES Customer Success Associate Reviews and Ratings

based on 11 reviews

1.4/5

Rating in categories

1.4

Skill development

1.1

Work-Life balance

1.8

Salary & Benefits

1.7

Job Security

1.4

Company culture

1.0

Promotions/Appraisal

1.0

Work Satisfaction

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