Informage Techno Solution Desktop Support Engineer L1 Interview Questions and Answers

Q1. Explain about DHCP,DNS,OSI MODEL and different between ost. , pst. In Outlook
Ans. 
Explanation of DHCP, DNS, OSI model, and difference between OST and PST in Outlook.
• DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on a network.

• DNS (Domain Name System) translates domain names into IP addresses.

• OSI (Open Systems Interconnection) model is a conceptual framework for network communication.

• OST (Offline Storage Table) is a file format used by Outlook to store offline copies of ema...read more
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Q1. Tell me about your self, salary expectations, location preference about wipro
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Q1. Am a fresher please select quick ly
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Q1. What is different between POP ,&IMAP
Ans. 
POP and IMAP are email protocols used for retrieving emails from a mail server.
• POP downloads emails from the server to the local device and deletes them from the server.

• IMAP syncs emails between the server and the local device, allowing access to emails from multiple devices.

• POP is a one-way communication protocol while IMAP is a two-way communication protocol.

• POP is less secure than IMAP as it doesn't support encrypti...read more
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Q2. What is share the troubleshooting Outlook
Ans. 
Sharing the troubleshooting steps for resolving Outlook issues
• Document the issue and steps taken to troubleshoot

• Share the troubleshooting steps with the team or supervisor

• Collaborate with other team members to resolve the issue

• Provide feedback on the effectiveness of the troubleshooting steps

• Continuously update the troubleshooting steps for future reference
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Q1. What is different between network and Networking
Ans. 
Network refers to a group of interconnected devices, while networking refers to the process of connecting these devices.
• Network is a noun, while networking is a verb.

• Network refers to the physical or logical connections between devices, while networking refers to the process of establishing and maintaining those connections.

• Examples of network devices include routers, switches, and servers, while examples of networking...read more
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Q2. What is switching and routing
Ans. 
Switching and routing are two fundamental concepts in computer networking.
• Switching is the process of forwarding data packets between devices on the same network.

• Routing is the process of forwarding data packets between different networks.

• Switches operate at the data link layer of the OSI model, while routers operate at the network layer.

• Switches use MAC addresses to forward packets, while routers use IP addresses.

• Exam...read more
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Q1. Tell me about yourself.
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Q2. Why do you want to work for us?
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Q3. Why you left your previous job?
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Q1. General knowledge about personal life n expectation
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Q1. Strong on technical Skills
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Q1. Tell me about yourself.
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Q2. How many members are there in your family?
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Q3. Why are you interested in this job?
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Q1. What is ip address? Explain the types of ip address?
Ans. 
An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.
• IP address stands for Internet Protocol address

• It is a numerical label assigned to each device connected to a network

• IPv4 addresses are 32-bit and represented in dotted decimal notation (e.g. 192.168.0.1)

• IPv6 addresses are 128-bit and represented in hexadecimal notation (e.g. 2001:0db8:85a3:0000:000...read more
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Q2. What is ping command?
Ans. 
Ping command is a network utility used to test the reachability of a host on an Internet Protocol (IP) network.
• Ping sends an ICMP echo request to the target host and waits for a response.

• It measures the round-trip time for messages sent from the originating host to a destination computer.

• It can also be used to determine the number of hops between two hosts.

• Ping is commonly used to troubleshoot network connectivity issu...read more
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Q3. What is antivirus? Name some of the antivirus available in the market?
Ans. 
Antivirus is a software program designed to prevent, detect, and remove malicious software from a computer system.
• Antivirus software scans files and directories for any malware or suspicious patterns.

• It uses various techniques like signature-based detection, behavioral analysis, and heuristics to identify and remove viruses.

• Some popular antivirus software in the market are Norton, McAfee, Kaspersky, Avast, and AVG.
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HR told about the company on the first day, how it works, told the rules, showed the management and a lot