Infinx Call Center Executive Interview Questions and Answers for Freshers

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Q1. About your graduation
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Q2. Telling me that
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Aptitude was on simple English vocabulary and basis maths

Q1. Computer services
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Q1. What are the various sales methodoloiges you use to qualify a lead ?
Ans. 
I use various sales methodologies such as BANT, SPIN selling, and MEDDIC to qualify leads.
• BANT (Budget, Authority, Need, Timeline) - Assessing if the lead has the budget, authority, need, and timeline to make a purchase.

• SPIN Selling (Situation, Problem, Implication, Need-payoff) - Understanding the lead's situation, identifying their problems, exploring the implications, and presenting a need-payoff solution.

• MEDDIC (Me...read more
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Q1. What will you bring to the company as an employee ?
Ans. I will be an astute performer making sure I meet the sales targets and also ensuring the customer has a good onboarding experience.
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Q1. Generic hr questions pertaining to, tell me about yourself
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Q2. Tell me about your like, dislikes and sentence making ability.
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Q1. Give intro of yourself?
Ans. 
I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.
• I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.

• I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.

• I am proficient in u...read more
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Q2. How to handle irritated user/ customer?
Ans. 
To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to understand their concerns and frustrations.

• Empathize with their emotions and acknowledge their feelings.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or alternative to address their issue.

• Follow up to ensure their satisfaction and resolve any remaining concerns.
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Q1. Email writing, Typing test, typing speed?
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Q2. Comfortable to work in rotational shifts and week offs?
Ans. 
Yes
• I am comfortable working in rotational shifts and week offs.

• I understand the nature of the customer support role and the need for flexibility in working hours.

• I have previous experience working in similar shifts and have successfully managed my work-life balance.

• I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.

• I believe that providing excellent customer support requires b...read more
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Q3. Comfortable working on weekend?
Ans. 
Yes, I am comfortable working on weekends.
• I understand the importance of providing support to customers even on weekends

• I am willing to adjust my schedule to accommodate weekend shifts

• I have previous experience working on weekends in a customer support role

• I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices

• I am committed to providing excellent customer service, regardless o
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Round duration - 90 minutes
Round difficulty - Easy

Pretty easy questions.

Q1. 
Kth Smallest Element Problem Statement
You are provided with an array of integers ARR of size N and an integer K. Your task is to find and return the K-th smallest value present in the array. All elements...read more
Ans. 
Find the K-th smallest element in an array of distinct integers.
• Sort the array and return the element at index K-1.

• Use a min-heap to find the K-th smallest element efficiently.

• Implement quickselect algorithm for optimal performance.
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Round duration - 20 Minutes
Round difficulty - Easy

1 coding question

Q1. 
IP Address Formation from String
Given a string S consisting only of digits from 0 to 9, your task is to find all potential IP addresses that can be formed from S and list them in lexicographical order. I...read more
Ans. 
Given a string of digits, find all potential valid IP addresses that can be formed from it.
• Split the string into four parts and check if each part is a valid IP segment (0-255).

• Use backtracking to generate all possible combinations of valid IP addresses.

• Ensure that the IP address does not contain leading zeroes.

• Return the valid IP addresses in lexicographical order.
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Round duration - 45 Minutes
Round difficulty - Easy

Total Discussion on OS concepts

Q1. Can you explain the concepts related to memory management in operating systems?
Ans. 
Memory management in operating systems involves allocation, deallocation, and optimization of memory usage.
• Memory allocation: OS allocates memory to processes based on their requirements.

• Memory deallocation: OS frees up memory when it is no longer needed by a process.

• Memory optimization: OS optimizes memory usage through techniques like paging, segmentation, and virtual memory.

• Examples: Paging in which memory is divide...read more
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Round duration - 45 Minutes
Round difficulty - Easy

Easy in office environment

Q1. 
Find the Lone Set Bit
Your task is to identify the position of the only '1' bit in the binary representation of a given non-negative integer N. The representation contains exactly one '1' and the rest are...read more
Ans. 
Find the position of the lone '1' bit in the binary representation of a given non-negative integer.
• Iterate through the bits of the integer to find the position of the lone '1'.

• Use bitwise operations to check if there is exactly one '1' bit in the binary representation.

• Return the position of the lone '1' or -1 if there isn't exactly one '1'.
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