Indus Cosmeceuticals E-Commerce Executive Interview Questions and Answers

Cross selling is a sales technique where a salesperson suggests related or complementary products to a customer.

• Cross selling involves offering additional products or services that complement the customer's original purchase.

• It aims to increase the average transaction value and enhance customer satisfaction.

• For example, a sales executive selling a laptop may cross sell a laptop bag or antivirus software.

• Cross selling r...read more

To increase average bill value, focus on upselling, cross-selling, offering bundle deals, and implementing loyalty programs.

• Train sales team to upsell and cross-sell complementary products or services

• Create attractive bundle deals to encourage customers to spend more

• Implement a loyalty program to reward customers for higher spending

• Offer personalized recommendations based on customer preferences and purchase history

• Pro...read more

Tools for data analysis include statistical software, programming languages, and data visualization tools.

• Statistical software such as SPSS, SAS, and R

• Programming languages such as Python and SQL

• Data visualization tools such as Tableau and Power BI

Ecommerce refers to buying and selling of goods and services online.

• Ecommerce platforms include Amazon, eBay, and Shopify.

• Ecommerce involves online transactions, digital marketing, and logistics.

• Ecommerce has grown rapidly in recent years due to the convenience it offers.

• Ecommerce data analysis involves tracking sales, customer behavior, and website traffic.