IKS Health Revenue Cycle Officer Interview Questions and Answers

Q1. About my education
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Q1. About my self and why selected bpo
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Q1. Operation Round by Assistant Manager
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Q2. Attrition and SLA
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Q3. Realtime and Situation basis questions
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Q4. Maneging Team related work and questions
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Q1. Senior Operation Manager
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Q2. Realtime basic questions
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Q3. Situation basis questions
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Q4. Formula of Shrinkage and how to manage
Ans. 
Shrinkage formula is (Planned Hours - Actual Hours) / Planned Hours. Manage by analyzing root causes, implementing process improvements, training staff, and monitoring performance.
• Shrinkage formula: (Planned Hours - Actual Hours) / Planned Hours

• Analyze root causes of shrinkage

• Implement process improvements to reduce shrinkage

• Provide training to staff on best practices to minimize shrinkage

• Monitor performance regularly ...read more
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Q1. Checked about current roles and few scenario based questions
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Q2. How do handle conflict management How do take one on one
Ans. 
I handle conflict management by addressing issues directly and promoting open communication.
• Address conflicts promptly and directly

• Encourage open communication between parties involved

• Listen actively to understand all perspectives

• Seek common ground and work towards a mutually beneficial solution

• Follow up to ensure resolution and prevent future conflicts
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Q1. What's the goal
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The goal is to achieve a clear vision, align team efforts, and drive results through effective leadership and collaboration.
• Define a clear vision: For example, setting a target to increase team productivity by 20% within six months.

• Align team efforts: Regularly communicate objectives and ensure everyone understands their role in achieving them.

• Foster collaboration: Encourage team brainstorming sessions to generate inno...read more
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Q2. What's your strength
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I excel in communication, problem-solving, and team leadership, fostering collaboration and driving results.
• Strong communication skills: I effectively convey ideas and listen actively, ensuring team alignment.

• Problem-solving ability: I approach challenges analytically, as demonstrated when I resolved a project bottleneck by reassigning tasks.

• Leadership experience: I have successfully led diverse teams, enhancing produc...read more
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Q3. Where you looking yourself in next 5 year
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In five years, I envision myself as a successful Team Manager, leading projects and fostering team growth in a dynamic environment.
• I aim to enhance my leadership skills through training and mentorship, similar to how I guided my previous team to exceed targets.

• I plan to implement innovative strategies that improve team efficiency, like introducing agile methodologies that I successfully used in past projects.

• I aspire t...read more
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Writing and communication skill

Q1. Ops round is imp
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Q2. Knowledge in BPO
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Q3. Knowledge on Gaming
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Q1. Tell me about yourself
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Q2. Whats your passion
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