IDFC FIRST Bank Associate Sales Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Are you have any experience
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Any topic to do group decisions

Q1. Salary expectation
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Q1. Explain about my self ?
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Q2. What are the communication skills ?
Ans. 
Communication skills refer to the ability to effectively convey information and ideas to others.
• Verbal communication: Clear and concise speaking skills

• Nonverbal communication: Effective use of body language and facial expressions

• Listening skills: Actively paying attention and understanding others

• Written communication: Articulate and coherent writing abilities

• Interpersonal skills: Building rapport and maintaining relati...read more
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What are the basic things do you know

It's the proper way to solve the customer problems

Q1. What's Your Taken Before Login Customer
Ans. 
I always ensure to greet the customer with a warm smile and ask how their day is going before proceeding with the login process.
• Greet the customer with a warm smile

• Ask how their day is going

• Listen actively to their response and engage in small talk if appropriate
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Q2. Take Customer PAN Card and Any Address proof physically
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Q3. Where Your Adress Own house are Rent House
Ans. 
I own my own house.
• I own a house in the suburbs.

• I have been living in my own house for the past 5 years.

• I recently renovated my own house to add a new room.
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Q4. Wt is the customer Profile
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Customer profile refers to the characteristics, traits, and behaviors of a company's target customers.
• Demographics (age, gender, income)

• Psychographics (lifestyle, values, interests)

• Behavioral patterns (buying habits, brand loyalty)

• Geographic location

• Needs and preferences

• Example: Female, aged 25-40, middle income, interested in sustainable products
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Q5. Which product Customer Choosing
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Customers choose a variety of products based on their needs, preferences, and budget.
• Customers may choose products based on brand reputation

• Customers may choose products based on price

• Customers may choose products based on features and specifications

• Customers may choose products based on recommendations from friends or family

• Customers may choose products based on personal experiences with the product
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Q1. One on one round
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Q2. Finance related questions
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Q3. Two wheelers sales related
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Q4. Customer services related questions
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Q5. Disbursement tat
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Q6. Collection related Activities and services
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