ICICI Bank Junior Phone Banking Officer Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
Experienced phone banking officer with strong communication skills and a passion for customer service.
• Over 5 years of experience in the banking industry

• Skilled in handling customer inquiries and resolving issues

• Proficient in using banking software and systems

• Excellent communication and interpersonal skills

• Focused on providing exceptional customer service

• Received multiple awards for top performance in customer satisfact
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Q2. What are the difference between banking and nbfc companies
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Banking companies accept deposits and provide loans, while NBFC companies cannot accept deposits but can provide loans and other financial services.
• Banking companies are regulated by the Reserve Bank of India (RBI), while NBFC companies are regulated by the Companies Act.

• Banking companies can issue demand drafts, cheques, and other payment instruments, while NBFC companies cannot issue cheques drawn on itself.

• Banking c...read more
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Q1. What are your strength
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Q2. What's your biggest weekends
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Q3. Walk me through your resume
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Q4. What are your salary expectations?
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Q1. Introduce yourself
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Q2. Why did you leave your previos job
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Q3. Tell me about your strength and weakness
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Q4. Tell me banking product
Ans. 
Banking products are financial instruments offered by banks to customers, such as savings accounts, credit cards, loans, and investment products.
• Savings accounts: A type of account where customers can deposit and withdraw money while earning interest.

• Credit cards: A payment card issued by a bank that allows the cardholder to borrow funds for purchases.

• Loans: Financial products where a bank lends money to a customer wit...read more
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Q1. Tell me something about yourself
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Q2. What is demonitization
Ans. 
Demonetization is the act of stripping a currency unit of its status as legal tender.
• Demonetization is usually done to curb corruption, black money, and counterfeit currency.

• It can lead to temporary economic disruption and inconvenience to the public.

• India implemented demonetization in 2016 by invalidating high-denomination currency notes.

• The goal was to move towards a cashless economy and reduce the circulation of bla
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Q3. Tell me banking product
Ans. 
Banking products are financial instruments offered by banks to customers, such as savings accounts, loans, credit cards, and investment products.
• Savings accounts: allow customers to deposit money and earn interest

• Loans: provide customers with funds that must be repaid with interest

• Credit cards: allow customers to make purchases on credit and pay back later

• Investment products: such as mutual funds, stocks, and bonds, he
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Q4. Difference between asset and liablity
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Assets are resources owned by a company, while liabilities are obligations or debts owed by a company.
• Assets are things of value that a company owns, such as cash, inventory, equipment, and property.

• Liabilities are obligations that a company owes to others, such as loans, accounts payable, and accrued expenses.

• Assets are listed on the left side of the balance sheet, while liabilities are listed on the right side.

• The di...read more
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Output and input details

Q1. Jo aapko puchna poochh lijiye
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Q2. Jo aapko theek Lage puchna chahie
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Q3. Jo aapko theek Lage poochh lijiye
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Q4. Jab ko puchna poochh lijiye
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Q5. To puchna Ho poochh lijiyega
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Q1. Depends on yours
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Q2. Past of my life
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Q3. Depending on my education
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Q4. Your wish which question you ask i give my 100% answer
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Q1. Self introduction
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Q2. Why I have to select you
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Q1. What is your name
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