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HSBC Group

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4.0

based on 4.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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HSBC Group Customer Service Advisor Interview Questions and Answers

Updated 25 Apr 2024

HSBC Group Customer Service Advisor Interview Experiences

1 interview found

Customer Service Advisor Interview Questions & Answers

user image Anonymous

posted on 25 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Very easy to do hardly would anyone fail as it is based on your personality type

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What do you think about policy and procedures
  • Ans. 

    I believe policies and procedures are essential for maintaining consistency and efficiency in customer service.

    • Policies and procedures provide guidelines for handling customer inquiries and issues.

    • They help ensure that all customers are treated fairly and consistently.

    • Following policies and procedures can help prevent errors and misunderstandings.

    • Examples: having a policy for escalating customer complaints, following a

    • Answered by AI
    Add your answer
  • Q3. Why have you chosen the bank
    • Add your answer

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Interview Tips & Stories
2w
heartwarmingracoon
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·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Customer Service Advisor Interview Questions & Answers

BNP Paribas user image Anonymous

posted on 2 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What is good Customer Service?
  • Ans. 

    Good customer service involves providing prompt, friendly, and efficient assistance to meet the needs and exceed the expectations of customers.

    • Promptly addressing customer inquiries and concerns

    • Being friendly, polite, and empathetic towards customers

    • Offering efficient and effective solutions to customer problems

    • Going above and beyond to exceed customer expectations

    • Providing clear and accurate information to customers

    • Ac...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about a time you provided good customer service
    • Add your answer
  • Q2. Tell me about your strength and weakness
    • Add your answer
  • Q3. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well and you will be fine

Customer Service Advisor Interview Questions & Answers

BNP Paribas user image Anonymous

posted on 2 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What is good Customer Service?
  • Ans. 

    Good customer service involves providing prompt, friendly, and efficient assistance to meet the needs and exceed the expectations of customers.

    • Promptly addressing customer inquiries and concerns

    • Being friendly, polite, and empathetic towards customers

    • Offering efficient and effective solutions to customer problems

    • Going above and beyond to exceed customer expectations

    • Providing clear and accurate information to customers

    • Ac...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about a time you provided good customer service
    • Add your answer
  • Q2. Tell me about your strength and weakness
    • Add your answer
  • Q3. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well and you will be fine
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Service Advisor interview?
HSBC Group interview process usually has 2 rounds. The most common rounds in the HSBC Group interview process are Aptitude Test and HR.

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HSBC Group Customer Service Advisor Interview Process

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Interview experience

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Excellent
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HSBC Group Customer Service Advisor Salary
based on 4 salaries
₹4.5 L/yr - ₹5.8 L/yr
60% more than the average Customer Service Advisor Salary in India
View more details

HSBC Group Customer Service Advisor Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 2 Reviews and Ratings
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