Hewlett Packard Enterprise Technical Support Engineer 1 Interview Questions and Answers

It was Easy to medium . overall good

It was Medium to tough level

Q1. What is fifo lifo
Ans. 
FIFO (First In, First Out) and LIFO (Last In, First Out) are inventory management methods.
• FIFO: Items that are added first are the first to be removed. Like a queue.

• LIFO: Items that are added last are the first to be removed. Like a stack.
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Q2. Whole data structure concepts
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Q1. What do you want to change in this country if you get a chance
Ans. 
I would focus on improving access to quality education for all citizens.
• Implementing policies to ensure equal opportunities for education

• Investing in infrastructure and resources for schools in underserved areas

• Providing scholarships and financial aid for students from low-income families

• Promoting vocational training programs to address skills gaps in the workforce
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Q2. I don't remember
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Q1. I would like to develop a company what restrictions in company and the company management. Was the tell about it.. I tharole follow
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Q2. What about the company
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Q3. The Company was overall placements..
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Q4. The company management was very good and excellent
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What questions they will ask..

Who to develop the company profit and shares

First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
Ans. 
My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. About Switching
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Q2. About Routers switching, LAN, SD-WAN
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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