Hemmersbach Service Desk Analyst Interview Questions and Answers

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Q1. Back ground check and certificate verification
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Q1. Pivot table in excel
Ans. 
Pivot table is a data summarization tool in Excel.
• Pivot table allows users to summarize and analyze large datasets.

• It can be used to group data by categories, calculate totals, and create custom calculations.

• Users can easily change the layout of the table to view data in different ways.

• Pivot table is a powerful tool for data analysis and reporting.

• Example: A sales manager can use pivot table to analyze sales data by re
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Q2. How to count data in excel
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To count data in Excel, use the COUNT function or select the data and look at the status bar.
• Use the COUNT function to count the number of cells that contain numbers or dates

• Use the COUNTA function to count the number of cells that are not empty

• Select the data and look at the status bar to see the count of selected cells

• Use the COUNTIF function to count cells that meet a specific criteria
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Q1. IAM & PAM Operations
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Q2. Related to Sailpoint
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Q1. Tell me about yourself
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I am a motivated and enthusiastic individual with a strong passion for learning and gaining practical experience in the field of [Intern position].
• I am currently pursuing a degree in [relevant field] at [university]

• I have completed internships at [company/organization] where I gained valuable skills in [relevant skills]

• I am proficient in [relevant software/tools] and have experience in [relevant tasks/responsibilities]

• ...read more
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Q2. Your education background
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I have a Bachelor's degree in Computer Science and currently pursuing a Master's degree in Data Science.
• Bachelor's degree in Computer Science

• Currently pursuing a Master's degree in Data Science
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Q3. How soon you can join
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I can join within 2 weeks.
• I have completed all my academic commitments and can start immediately.

• I just need to give a two-week notice to my current employer.

• I am flexible and can adjust my start date based on your requirements.
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Q1. Technical skills? What do you know about DBMS
Ans. 
DBMS stands for Database Management System. It is a software system that allows users to define, create, maintain and control access to databases.
• DBMS is used to manage large amounts of data efficiently.

• It provides a way to store, retrieve and manipulate data in a structured way.

• Examples of popular DBMS include MySQL, Oracle, and Microsoft SQL Server.

• DBMS can be used in various applications such as banking, healthcare,...read more
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Q1. Communication and behavioral skills
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Q2. Introduction, Skill set, Relevant experience
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Q1. AWS - EC2, Lambda, VPC, Route53, Cognito, Cloudwatch, Kinesis, API Gateway
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Q2. ITIL - problem management, recently handled outages. SLA vs SLO. KPIs
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Q1. DevOps - SDLC explanation, Apache Tomcat, Linux Administration, Docker and Shell scripting
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Q2. Git, Python, Monitoring tools
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Q1. Salary expectations and other benefits discussion
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Q1. Salary Negotiation and salary structure explanation
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Q1. I had a one on one round with a senior manager. Though I could not answer all the question but still it went well.. Question regarding R2R topic. What are the Golden rules of accounting? What is the JE fo...read more
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Q2. Difference between creditors and accrual entry in Balance sheet.
Ans. 
Creditors are liabilities owed to external parties while accrual entry is an accounting adjustment for expenses incurred but not yet paid.
• Creditors are listed as a separate item in the liabilities section of the balance sheet.

• Accrual entry is used to record expenses that have been incurred but not yet paid.

• Accrual entry is used to match expenses with the revenue they generate.

• Creditors are usually short-term liabilitie...read more
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