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Hemmersbach Service Desk Analyst Interview Questions and Answers

Updated 15 Jul 2022

Hemmersbach Service Desk Analyst Interview Experiences

1 interview found

I applied via Indeed and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself.
  • Q2. Speak on any topic of your choice for 2 minutes

Interview Preparation Tips

Topics to prepare for Hemmersbach Service Desk Analyst interview:
  • Service Delivery
  • English Language
Interview preparation tips for other job seekers - Speak good English with words that will be needed to refer a dictionary. HR department is filled with incompetant (mostly freshers) who do not have a command on the English language. There was no operations round when I gave the interview.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. General conversation
  • Q2. Basic stuff
  • Q3. Trouble shooting

Interview Preparation Tips

Round: Group Discussion
Experience: Facebook

Round: Resume Shortlist
Experience: Conversation about fac

Round: Test
Experience: Voice assessment

General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about HCL...why do you select HCl
  • Q2. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - I had completed two round for interview n clear two rounds no respons aboud versant test ...mam told me about versant test n said i will call tomorrow ...but no respons n i am waiting for versant test

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
  • Ans. 

    Answers to common IT-related questions for Service Desk Analyst position

    • SMTP is a protocol used for sending email messages between servers

    • ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

    • Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

    • BSOD stands for Blue Screen of Death, a critical error in Windows operating ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello All,

The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.

Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory

All the very best!!!

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy to crack, nice company

I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant 

(1 Question)

  • Q1. Please Introduce yourself.
Round 3 - One-on-one 

(1 Question)

  • Q1. Please Introduce yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Service desk analyst is an easy to get into job.
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is service desk?
  • Ans. 

    Service desk is a single point of contact for customers to report issues and request services.

    • Service desk provides technical support and assistance to customers

    • It helps to manage and resolve incidents and service requests

    • It also provides information and guidance to customers

    • Examples include IT service desk, customer service desk, and help desk

    • Service desk analysts are responsible for managing and resolving customer is

  • Answered by AI
  • Q2. What is hardware and software?
  • Ans. 

    Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.

    • Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

    • Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.

    • Hardware and software work together to allow a computer system to function properly.

    • Hardware can be physically touched an...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read the basics. It will help you to get job. The interview is very easy .Just be confident on yourself.

Skills evaluated in this interview

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Assessment 

(2 Questions)

  • Q1. What is your favourite movie and festival
  • Ans. My favourite festival is diwali and on movie , fast and furious.
  • Answered Anonymously
  • Q2. What is you favorite cartoon.?

Interview Preparation Tips

Interview preparation tips for other job seekers - Karma Always comes with good fortunes, and will get you the great success, not just a tries

Hemmersbach Interview FAQs

How many rounds are there in Hemmersbach Service Desk Analyst interview?
Hemmersbach interview process usually has 1 rounds. The most common rounds in the Hemmersbach interview process are HR.

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Hemmersbach Service Desk Analyst Salary
based on 4 salaries
₹7 L/yr - ₹9 L/yr
84% more than the average Service Desk Analyst Salary in India
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