Helpworx Technology Technical Subject Matter Expert Interview Questions and Answers

Q1. Tell me about yourself?
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Q2. Current hot topics or Delhi metro
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Situation based behavioural questions majorly asked

Q1. How you will handle a conflict
Ans. 
I will address the conflict by actively listening, understanding all perspectives, and finding a mutually beneficial solution.
• Listen to all parties involved to understand their perspectives

• Identify the root cause of the conflict

• Encourage open communication and dialogue

• Seek a compromise or solution that benefits all parties

• Follow up to ensure the resolution is effective
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Q2. What are the changes you want to bring you in your process
Ans. 
I want to streamline the process by implementing automation, improving communication, and enhancing data analysis.
• Implement automation to reduce manual tasks and increase efficiency

• Improve communication between team members and departments for better collaboration

• Enhance data analysis capabilities to make more informed decisions and identify areas for improvement
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Q1. Salary Expectation
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Q1. Accounting questions
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Q2. Work experience
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Q3. Notice period 3months
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Q4. Night shits ok or nor
Ans. 
Night shifts can be challenging but can also offer benefits like higher pay and less traffic during commute.
• Night shifts can disrupt your sleep schedule and may lead to fatigue and health issues.

• Some people may find it difficult to adjust to working at night and prefer daytime shifts.

• However, night shifts often come with higher pay and less traffic during commute, which can be beneficial for some individuals.
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Q5. Date of joining
Ans. 
I joined as a Subject Matter Specialist on January 15, 2021.
• Joined as Subject Matter Specialist on January 15, 2021

• Transitioned into the role smoothly

• Excited to contribute my expertise to the team
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Q1. They are going to ask entire P2P process related questions
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Q2. You should aware 2 way and 3 way match concepts
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Q3. They will check subject and computer knowledge
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Q1. They are going to ask you about yourself and previous work experience
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Q2. They will try to negotiate salary
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Q3. If you short list they will mail you like you got selected
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Q1. Tell me about your experience
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Q2. Why do you left your previous organisation
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Analytics and Logical thinking

General discussion on topics like eCommerce, future of eCommerce

Q1. Leadership principle questions
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Q2. Situation Behavior question
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Q3. Examples for Ownership related
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Q4. Examples on Bias for action principle
Ans. 
Bias for action principle is about taking quick decisions and implementing them without delay.
• Acting quickly on available information

• Making decisions with incomplete information

• Implementing decisions without delay

• Being proactive rather than reactive

• Examples: Amazon's 'two pizza team' concept, Google's 'launch and iterate' approach
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Q5. Examples for Disagree and commit
Ans. 
Disagree and commit is a leadership principle where team members express their disagreement but commit to the final decision.
• It encourages healthy debate and diverse perspectives

• It helps to avoid groupthink and encourages critical thinking

• Examples include Amazon's decision to launch the Kindle despite internal disagreements and Apple's decision to launch the iPhone without a physical keyboard
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Q1. Only work related questions?
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Q2. Kindly go through with the regulations
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Q1. Salary expectations are asked for further rounds
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Q1. All questions related to kyc/aml
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Q2. Answer correctly and also confidently
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