JustDial Interview Questions and Answers

Stay calm, listen actively, empathize, offer solutions, seek help if needed.

• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.

Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.

• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern

Building game economics involves balancing in-game currency, rewards, and purchases to create a sustainable and engaging experience.

• Define the in-game currency and its value in relation to real money.

• Design a reward system that incentivizes player engagement and progression.

• Implement a balanced pricing strategy for in-game purchases to drive revenue without alienating players.

• Analyze player behavior and adjust the economy based on data-driven insights.

• Consider implementing a ...read more

A bug in an application is an error, flaw, failure, or fault in the software code that causes it to produce incorrect or unexpected results.

• Bugs can range from simple syntax errors to complex logic issues.

• Common types of bugs include logic errors, syntax errors, and runtime errors.

• Examples of bugs include a calculator app displaying incorrect results, a website crashing when a specific button is clicked, or a game freezing unexpectedly.

Handle customers with empathy, patience, and effective communication.

• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction

Bug life cycle includes identification, reporting, fixing, retesting, and closing.

• Identification: Bug is identified by testers during testing.

• Reporting: Testers report the bug to developers.

• Fixing: Developers fix the bug in the code.

• Retesting: Testers retest the fixed bug to ensure it is resolved.

• Closing: Once bug is confirmed fixed, it is closed.

Methods in manual testing include black box testing, white box testing, unit testing, integration testing, system testing, and acceptance testing.

• Black box testing: Testing the functionality of the software without knowing its internal code.

• White box testing: Testing the internal code and structure of the software.

• Unit testing: Testing individual units or components of the software.

• Integration testing: Testing the integration of different units or components.

• System testing: T...read more

Event loop is a mechanism in programming that allows for asynchronous execution of code by managing the order of operations.

• Event loop is commonly used in JavaScript to handle asynchronous operations.

• It works by continuously checking the event queue for tasks to execute.

• Tasks are executed in the order they were added to the queue.

• Event loop prevents blocking of the main thread by handling tasks asynchronously.

• Example: setTimeout function in JavaScript uses event loop to execu...read more