Rhi India Interview Questions and Answers

Order management procedure involves receiving, processing, and fulfilling customer orders.

• Orders are received through various channels such as phone, email, or online platforms.

• Orders are processed by verifying customer information, product availability, and payment details.

• Orders are fulfilled by picking, packing, and shipping the products to the customer.

• Order status updates are communicated to the customer throughout the process.

• Returns and exchanges are also managed throu...read more

Appeasements are gestures made by a company to resolve customer complaints or issues. Adjustment invoices are created to correct billing errors or make changes to previously issued invoices.

• Appeasements are offered by companies to pacify dissatisfied customers and maintain customer satisfaction.

• They can include discounts, refunds, free products or services, or other forms of compensation.

• Appeasements are typically provided in response to customer complaints, product defects, ...read more

Order flow refers to the process of how an order is received, processed, and fulfilled.

• Order flow starts with the customer placing an order.

• The order is then received by the order management system.

• The order management system validates the order and checks for inventory availability.

• If the order is valid and inventory is available, it is sent to the warehouse for fulfillment.

• The warehouse picks, packs, and ships the order.

• Once the order is shipped, the customer is notified an...read more

Return order flow is the process of handling and managing customer returns in an organized manner.

• Customer initiates a return request

• Return request is reviewed and approved

• Return merchandise authorization (RMA) is issued

• Customer ships the returned item

• Returned item is received and inspected

• Refund or replacement is processed

Back order is when a requested item is temporarily out of stock and is placed on hold until it becomes available.

• Back order occurs when there is insufficient inventory to fulfill a customer's order.

• It is a common occurrence in supply chain management.

• Back ordered items are typically shipped to customers as soon as they become available.

• Customers are often notified about the back order status and given the option to wait or cancel the order.

• Back orders can impact customer sati...read more