HCLTech Customer Care Associate Interview Questions and Answers

I have 2 years of experience working as a Process Associate at XYZ Corp.

• Managed data entry tasks efficiently

• Analyzed and improved processes to increase efficiency

• Collaborated with team members to meet deadlines

Accruals are expenses incurred but not yet paid or revenue earned but not yet received.

• Accrued expenses: expenses incurred but not yet paid, such as salaries, interest, and taxes

• Accrued revenue: revenue earned but not yet received, such as interest income and accounts receivable

• Deferred expenses: expenses paid in advance but not yet incurred, such as prepaid rent and insurance

• Deferred revenue: revenue received in advan...read more

My current CTC is INR 5 lakhs per annum.

• My current salary is INR 5 lakhs per annum.

• I am currently earning INR 5 lakhs per year.

• My current compensation package is INR 5 lakhs per annum.

Yes, I am willing to relocate for the right opportunity.

• I am open to relocating for a better career opportunity

• I have relocated in the past for work and am comfortable with the process

• I understand the benefits of relocating for career growth and development

Outstanding salary is a type of account in accounts payable.

• Outstanding salary is a liability account in accounts payable.

• It represents the amount of salary owed to employees but not yet paid.

• It is recorded as a current liability on the balance sheet.

• Examples include salaries owed to employees at the end of a pay period or bonuses owed but not yet paid.

Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.

• Accounts payable is a liability account that tracks the money a company owes to its vendors or suppliers.

• It involves processing invoices, verifying purchase orders, and making payments to vendors.

• Accounts payable is an important part of a company's cash flow management.

• Examples of accounts payable include rent...read more

BRS is needed in business to ensure that the system meets the requirements of the stakeholders.

• BRS stands for Business Requirements Specification.

• It helps in defining the scope of the project and the goals that need to be achieved.

• It ensures that the system meets the needs of the stakeholders and is aligned with the business objectives.

• It helps in identifying any gaps or inconsistencies in the requirements and provides...read more

Explaining color to a person blind since birth

• Color is a visual sensation perceived by the eyes

• Red is a warm color that is often associated with passion, love, and anger

• It is the color of blood and fire

• It can be described as a feeling of warmth or intensity

• It is often used to draw attention or indicate danger

• It is the opposite of green on the color wheel