Guma Swadesh Seva Microfinance Collection Officer Interview Questions and Answers

Excel based, grammar based

Q1. Collection strategy
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Q2. Golden rules of accounting
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• The first golden rule is to maintain a record of all transactions.

• The second golden rule is to maintain a record of all expenses and incomes.

• The third golden rule is to maintain a record of all assets and liabilities.

• The fourth golden rule is to ensure that the accounting records are accurate and up-to-date.

• The fifth golden rule is...read more
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Q1. Tell me about yourself.
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Q1. What expected in our company
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Q2. Tell me something about your self
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Q3. How much expected in salary
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Q4. Do you know about this company
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Q1. How to handle the customer
Ans. 
Handling customers requires patience, empathy, and effective communication.
• Listen actively to the customer's concerns and show empathy

• Remain calm and professional, even in difficult situations

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively, avoiding technical jargon

• Follow up with the customer to ensure satisfaction
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Q2. How to handle the customer in angery situations
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Stay calm, listen actively, empathize, apologize, offer solutions, and follow up.
• Remain calm and professional

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Follow up with the customer to ensure satisfaction

• Use positive language and avoid blaming or accusing the customer

• If necessary, escalate the issue to a supervi
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Q1. I am interested but location Bhilwara
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Q2. I hard worker but location is Bhilwara
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Q1. What is a work for collection
Ans. 
A work for collection refers to the process of pursuing overdue payments from individuals or businesses on behalf of a creditor.
• Contacting debtors to remind them of outstanding payments

• Negotiating payment plans or settlements

• Documenting all communication and payment agreements

• Escalating collection efforts if necessary, such as involving legal action

• Maintaining accurate records of all collection activities
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Q1. Banking related questions.DRA full form and about collections..
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Q2. Be bold , don't act like smart 🤓
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Q1. How to handle NPA customers
Ans. 
Handle NPA customers by understanding their situation and offering solutions to help them repay their debts.
• Listen to their concerns and empathize with their situation

• Offer flexible repayment options based on their financial situation

• Provide clear communication and follow-up regularly

• Consider legal action as a last resort

• Maintain professionalism and respect at all times
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Q2. Which buckets are handled
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Buckets handled depend on the type of debt and its age.
• Buckets are categorized based on the number of days past due.

• Typically, buckets range from 0-30 days, 31-60 days, 61-90 days, and so on.

• The collection officer will handle the buckets assigned to them based on their experience and expertise.

• They will work to recover the debt from each bucket, starting with the oldest and most delinquent debts first.
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