GTS Technosoft Interview Questions and Answers

Q1. Introduction, Current project overview and your role and responsibilities
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Q2. Agile Ceremonies, Role of QA in Agile
Ans. 
Agile ceremonies are key meetings in Agile methodology where QA plays a crucial role in ensuring quality throughout the development process.
• QA participates in Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective to provide input on quality aspects.

• QA helps in defining acceptance criteria for user stories during Sprint Planning to ensure that the team understands the quality...read more
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Q3. Story Estimation Techniques in Agile
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Story estimation techniques in Agile involve using relative sizing, planning poker, and t-shirt sizing.
• Relative sizing compares the size of one story to another to estimate effort.

• Planning poker involves team members individually estimating stories and then discussing differences.

• T-shirt sizing categorizes stories into small, medium, large, etc. based on complexity.

• Fibonacci sequence can be used for story points (1, 2,
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Q4. Updating scrum board and its process
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Updating the scrum board involves adding, moving, and removing tasks to reflect the current status of the project.
• Regularly update the scrum board with the progress of tasks

• Move tasks from 'To Do' to 'In Progress' to 'Done' columns as they are worked on and completed

• Remove tasks that are no longer relevant or have been completed

• Ensure the team is aware of any changes made to the scrum board
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Q5. Different type of SQL Joins
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SQL Joins are used to combine rows from two or more tables based on a related column between them.
• INNER JOIN: Returns rows when there is at least one match in both tables

• LEFT JOIN: Returns all rows from the left table and the matched rows from the right table

• RIGHT JOIN: Returns all rows from the right table and the matched rows from the left table

• FULL JOIN: Returns rows when there is a match in one of the tables
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Q6. Test Plan, test Report in detal
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Q7. Testing tools used
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I have experience using a variety of testing tools such as Selenium, Jira, and TestRail.
• Selenium

• Jira

• TestRail
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Q8. Years of experience in team leading and challenges faced
Ans. 
Over 5 years of experience leading QA teams, faced challenges in communication, resource allocation, and stakeholder management.
• Managed a team of 10 QA engineers, ensuring timely delivery of high-quality testing.

• Challenges included resolving conflicts within the team, prioritizing tasks based on project deadlines, and effectively communicating with stakeholders.

• Implemented agile methodologies to improve team efficiency...read more
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Q9. Questions on Finance domain like derivatives, equity , Regulatory reports
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him

Q1. GDS Commands
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Q2. Airline Terminals and Airport Codes
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Sabre Commands to Check Availability

Blocking and Booking Tickets

Commands to Check Fare rules

Checking Availability

Infant and Child title

Q1. About Airport Terminals
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Q2. About Encode and Decode in GDS
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