Great Developers Customer Service Associate Interview Questions and Answers

Depreciation is necessary to allocate the cost of an asset over its useful life.

• Depreciation helps in matching the cost of an asset with the revenue it generates.

• It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.

• Depreciation expense reduces taxable income, resulting in tax savings for companies.

• It helps in determining the true profitability and financial position of...read more

The importance of effective communication in customer service

• Effective communication builds trust and rapport with customers

• It helps in understanding customer needs and providing appropriate solutions

• Good communication reduces misunderstandings and conflicts

• Examples: active listening, clear and concise language, empathy

• Using positive language and tone to create a positive customer experience

I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

• Remain calm and professional throughout the call.

• Listen actively to the customer's concerns and let them vent.

• Empathize with the customer and acknowledge their frustration.

• Apologize for the inconvenience caused and take responsibility.

• Offer solutions to resolve the issue and ask for their input.

• Follow up with the customer to ensure the...read more