GMR Group Customer Service Associate (Csa) Interview Questions and Answers

Q1. Your skill related
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Q1. Personal questions
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Q1. About water industries
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Q1. Working experience
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Q2. Two wheeler finance background
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Q3. Manual process in physical files
Ans. 
Manual process in physical files refers to tasks that are carried out manually using paper documents.
• Manual processes can be time-consuming and prone to errors.

• Physical files can be misplaced or damaged, leading to loss of important information.

• Digitizing physical files can streamline operations and improve efficiency.

• Examples include manually sorting and filing paper documents, manually updating records in physical fi...read more
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Q4. System knowledge
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Q5. Before company background
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Q1. Budgeting process
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Q2. Costing analysis
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Q3. Liaising process
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Q4. Execution process
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Q1. Work knowledge, welding
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Q1. What are your career goals for the next five years?
Ans. 
In the next five years, I aim to grow in customer service, enhance my skills, and take on leadership roles within the company.
• Develop expertise in customer service tools and techniques, such as CRM software, to improve efficiency.

• Aim for a promotion to a senior customer service role, where I can mentor new associates and lead a team.

• Pursue relevant certifications in customer service management to enhance my qualificati...read more
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Q2. What isyour salary expectation
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Q1. As per work experience
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Q2. Deep technical discussion
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Core deployment use case

Q1. Discussion on previous experience
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Q1. Acccounting standards
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Q2. Month closing process
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Q1. Attitude related
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Q2. Strengths and weakness
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