Gallagher Customer Service Executive Interview Questions and Answers

To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

• Highlight the comprehensive coverage and benefits provided by the policy.

• Explain how the policy offers financial protection and peace of mind in case of unexpected events.

• Emphasize the long-term savings and potential cost-effectiveness of the policy.

• Provide examples of how the policy has helped other custo...read more

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.

• Life insurance provides financial support to the family of the policyholder in case of their death.

• Health insurance covers medical expenses of the policyholder and their family.

• Auto insurance covers damages caused by accidents or theft of the insured vehicle.

• Home insurance covers damages to the insured property du...read more

I would listen to their concerns, empathize with them, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution to their problem

• Follow up with the customer to ensure their satisfaction

The impact of remote work on customer service

• Remote work has become more prevalent due to the pandemic

• Customer service representatives may face challenges with communication and technology

• Employers need to provide adequate training and support for remote workers

• Remote work can also provide benefits such as increased flexibility and work-life balance

The core principles of Information Security are confidentiality, integrity, and availability.

• Confidentiality: ensuring that information is only accessible to authorized individuals

• Integrity: maintaining the accuracy and completeness of information

• Availability: ensuring that information is accessible to authorized individuals when needed

• Examples: encryption, access controls, backups, disaster recovery plans

Virus and malware are malicious software designed to harm computer systems and steal data.

• Virus is a self-replicating program that attaches itself to clean files and spreads throughout the system.

• Malware is a broader term that includes viruses, spyware, adware, and other malicious software.

• Malware can be used to steal sensitive information, damage files, or take control of a computer.

• Examples of malware include Trojan ...read more

I will immediately disconnect from the internet and run a virus scan to remove the virus.

• Disconnect from the internet to prevent further spread of the virus

• Run a virus scan using an updated antivirus software

• If the virus cannot be removed, seek help from IT support

• Regularly backup important files to prevent data loss