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G7 InfoTech

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G7 InfoTech Assistant Manager Operations Interview Questions and Answers for Experienced

Updated 19 Feb 2021

G7 InfoTech Assistant Manager Operations Interview Experiences for Experienced

1 interview found

Assistant Manager Operations Interview Questions & Answers

user image Roopesh kumar

posted on 19 Feb 2021

I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Attrition formula=no of agents attrited/(opening count +closing count)/2
  • Ans. 

    Explaining the attrition formula for calculating agent turnover rate.

    • The formula calculates the percentage of agents who left the company during a given time period.

    • The numerator is the number of agents who left during that time period.

    • The denominator is the average of the opening and closing agent counts during that time period.

    • The result is multiplied by 100 to get the percentage.

    • This formula helps in measuring the e...

    • Answered by AI
    Add your answer
  • Q2. Shrinkage=planned + unplanned/ total no of agents rostered
  • Ans. 

    Shrinkage is the percentage of time that agents are not available to handle calls due to planned or unplanned activities.

    • Shrinkage is calculated by adding planned and unplanned time off and dividing it by the total number of agents rostered.

    • Planned shrinkage includes scheduled breaks, lunches, and training sessions.

    • Unplanned shrinkage includes sick time, unscheduled breaks, and technical issues.

    • A high shrinkage rate ca...

    • Answered by AI
    Add your answer
  • Q3. SL=total no of calls answered within the threshold i.e.30 sec/total no of calls offered
  • Ans. 

    SL is a metric that measures the percentage of calls answered within 30 seconds out of the total calls offered.

    • SL is calculated by dividing the total number of calls answered within 30 seconds by the total number of calls offered.

    • SL is an important metric for call centers as it indicates the efficiency of the call center in handling calls.

    • A high SL indicates that the call center is able to handle calls efficiently and ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering the questions also don't worry even if u have answered properly then u didn't get selected.it shows that they don't have capability to work along with u and ur ideas.

Top trending discussions

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Salary Discussions, Hike & Promotions
2w
a senior consultant
Retention offer
Hello, Current offer from CG - Total 21.5L, fixed as 19.4 and rest bonus Retention offer from Deloitte - Total 19.1, fixed as 15.5 and rest bonus (4L) I understand the offer is less but my manager explained that Deloitte's hikes are better in the market and on an average, I can get 15% every year with good performance. The same hikes in CG are around 5-6% so financially, my salary growth will definitely be more in Deloitte. Please give me suggestions. I have good management and projects in Deloitte with WLB but I would like to have some perspective on offered CTC too
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Sutherland Global Services user image ashitosh sabbanwar

posted on 15 Jun 2024

Interview experience
5
Excellent
Difficulty level
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Process Duration
-
Result
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Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce about college experience?
    • Add your answer
  • Q2. Some hidden things you liked in your management?
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Round 2 - Group Discussion 

Choose your own topic and explain to others?

Round 3 - HR 

(2 Questions)

  • Q1. How much salary do you expect?
    • Add your answer
  • Q2. Why should we hire you?
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Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly be attentive and confident

Team Lead Operations Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 1 Jul 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self intro of yours
    • Add your answer
  • Q2. Previous work experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical check
    • Add your answer
  • Q2. Stability check
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never ever think about joining this organization.

Operations Associate Interview Questions & Answers

UST user image Anonymous

posted on 6 Mar 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Basic questions about operations
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Salary and job details
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company

Senior Associate Operations Interview Questions & Answers

NTT Data Information Processing Services user image Anonymous

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Interview experience
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Team Lead Operations Interview Questions & Answers

Cognizant user image Anonymous

posted on 16 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is your understanding on AML and sanction screening? Pep identification and a few questions related to availability to join and package
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  • Q2. Second round of interview was in detail went on for 40 minutes and questions were process related to kyc remediation -banking customer screening pillars of kyc understanding on regulators and their policie...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go with the flow
Be honest with what you are saying people taking interviews are DGM or AVP, they can easily able to evaluate your worth.
They are not expecting you know everything but how you handle pressure of not answering them is the basis of your selection.

Team Lead Operations Interview Questions & Answers

Virtusa Consulting Services user image Anonymous

posted on 4 Sep 2021

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About overall experience and relevant experience
    • Add your answer
  • Q2. Knowledge about digital marketing
    • Add your answer
  • Q3. Family background
    • Add your answer
  • Q4. Where u r looking urself in next 5 years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be on time

Senior Executive Operations Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 25 Jul 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jun 2024.

Round 1 - HR 

(4 Questions)

  • Q1. What your self and previous experience
  • Ans. 

    I have over 10 years of experience in operations management, with a focus on streamlining processes and improving efficiency.

    • Managed a team of 50+ employees to ensure smooth operations

    • Implemented new software systems to automate tasks and reduce errors

    • Developed and implemented cost-saving initiatives that resulted in a 20% increase in profit margins

    • Led cross-functional teams to successfully launch new products on sched

    • Answered by AI
    Add your answer
  • Q2. Communication skills
    • Add your answer
  • Q3. Manager and client round
    • Add your answer
  • Q4. Package discussion
    • Add your answer

Senior Executive Operations Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 26 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction my self
    • Add your answer

Senior Executive Operations Interview Questions & Answers

NTT Data Information Processing Services user image Anonymous

posted on 26 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction and personal information
    • Add your answer
  • Q2. Location about us health care
    • Add your answer
Round 3 - Behavioral 

(3 Questions)

  • Q1. Introduction about us healthcare
    • Add your answer
  • Q2. Computer knowledge
    • Add your answer
  • Q3. About my personal things
    • Add your answer
More about working at G7 InfoTech

G7 InfoTech Interview FAQs

What are the top questions asked in G7 InfoTech Assistant Manager Operations interview for experienced candidates?

Some of the top questions asked at the G7 InfoTech Assistant Manager Operations interview for experienced candidates -

  1. SL=total no of calls answered within the threshold i.e.30 sec/total no of calls...read more
  2. Shrinkage=planned + unplanned/ total no of agents roste...read more
  3. Attrition formula=no of agents attrited/(opening count +closing count...read more

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