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I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.
Explaining the attrition formula for calculating agent turnover rate.
The formula calculates the percentage of agents who left the company during a given time period.
The numerator is the number of agents who left during that time period.
The denominator is the average of the opening and closing agent counts during that time period.
The result is multiplied by 100 to get the percentage.
This formula helps in measuring the e...
Shrinkage is the percentage of time that agents are not available to handle calls due to planned or unplanned activities.
Shrinkage is calculated by adding planned and unplanned time off and dividing it by the total number of agents rostered.
Planned shrinkage includes scheduled breaks, lunches, and training sessions.
Unplanned shrinkage includes sick time, unscheduled breaks, and technical issues.
A high shrinkage rate ca...
SL is a metric that measures the percentage of calls answered within 30 seconds out of the total calls offered.
SL is calculated by dividing the total number of calls answered within 30 seconds by the total number of calls offered.
SL is an important metric for call centers as it indicates the efficiency of the call center in handling calls.
A high SL indicates that the call center is able to handle calls efficiently and ...
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posted on 18 Jun 2021
I applied via Naukri.com and was interviewed in Dec 2020. There were 3 interview rounds.
posted on 12 Jul 2021
posted on 10 Feb 2021
I applied via Campus Placement
Windows PowerShell is a command-line shell and scripting language designed for system administration tasks.
It is built on the .NET Framework
It allows users to automate tasks using scripts
It supports remote management of Windows machines
It has a rich set of commands and utilities
Example: Get-Process command retrieves information about running processes
Example: Set-ExecutionPolicy command changes the PowerShell execution
posted on 27 Jun 2021
I applied via Naukri.com and was interviewed in May 2021. There were 3 interview rounds.
posted on 15 Jul 2021
Find the second largest element in a given list of arrays using C programming.
Iterate through the array and compare each element with the current maximum and second maximum
If the element is greater than the current maximum, update the second maximum and maximum
If the element is greater than the second maximum but less than the maximum, update the second maximum
Return the second maximum
posted on 19 Mar 2022
I applied via Approached by Company and was interviewed before Mar 2021. There were 4 interview rounds.
Test on apptitude reasoning
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I applied via Company Website and was interviewed before Mar 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed before Sep 2019. There were 3 interview rounds.
Some of the top questions asked at the G7 InfoTech interview -
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Tele Caller
4
salaries
| ₹0.2 L/yr - ₹1 L/yr |
Telecaller
4
salaries
| ₹0.2 L/yr - ₹0.2 L/yr |
Inside Sales Manager
3
salaries
| ₹4.2 L/yr - ₹7.5 L/yr |
Customer Care Executive
3
salaries
| ₹1.1 L/yr - ₹1.6 L/yr |
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