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Fyp Customer Care Executive Interview Questions and Answers
Fyp Customer Care Executive Interview Experiences
1 interview found
Anonymous
(1 Question)
- Q1. Brief discussion about your overall experience
(1 Question)
- Q1. What is KPI, KRA, CSAT and so on?
- Ans.
KPI stands for Key Performance Indicator, KRA stands for Key Result Area, and CSAT stands for Customer Satisfaction.
KPIs are measurable values that indicate how well an individual or organization is achieving its objectives.
KRAs are specific areas of responsibility that contribute to the overall success of an individual or organization.
CSAT is a metric used to measure the level of satisfaction customers have with a pro...
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I applied via Monster and was interviewed in Dec 2024. There were 4 interview rounds.
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Interview Preparation Tips
Mohit Verma
(2 Questions)
- Q1. Speak 20 sentences about your hometown specialities.
- Q2. Why do you want to join blinkit.
I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me something about your self
- Q2. Weakness or strength
- Q3. Last working day
Interview Preparation Tips
(2 Questions)
- Q1. About your self
- Q2. What do you know about porter
(5 Questions)
- Q1. What is my work onwards?
- Q2. When i will beginning my work?
- Q3. How can i do work?
- Q4. How was support for people?
- Ans.
The support for people was excellent.
The customer care team provided prompt and efficient assistance to customers.
They were knowledgeable and able to address customer queries and concerns effectively.
The team showed empathy and patience while dealing with customers.
They went above and beyond to ensure customer satisfaction.
Examples: Resolving technical issues, providing product recommendations, handling complaints prof
- Q5. How can i take responsibility for custome?
- Ans.
Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.
Proactively communicate with customers to understand their needs and address any concerns
Take ownership of customer issues and follow through until resolution
Provide timely and accurate information to customers
Demonstrate empathy and understanding towards customers
Seek feedback from customers to continuously im...
Interview Preparation Tips
I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.
(1 Question)
- Q1. Where i should go for job
(1 Question)
- Q1. Where is my job will be
Interview Preparation Tips
- customer care
Selected
I applied via Recruitment Consulltant and was interviewed before May 2023. There were 3 interview rounds.
(1 Question)
- Q1. About your self and work experience
Listening grammer tying normal aptitude test
(1 Question)
- Q1. About your self work experience customer service family travel
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Why you chose ninjacart?
- Ans.
I chose Ninjacart because of its reputation for quality products and excellent customer service.
Ninjacart has a strong reputation for providing high-quality products to its customers.
The company is known for its efficient delivery system, ensuring that customers receive their orders on time.
Ninjacart has a dedicated customer service team that is always ready to assist and resolve any issues.
The company offers a wide ra...
- Q2. If any illegal activity is took place in our company what will you do?
- Ans.
I would immediately report the illegal activity to the appropriate authorities and cooperate fully with any investigations.
I would not ignore or cover up any illegal activity.
I would gather any evidence or information related to the illegal activity.
I would report the incident to my supervisor or the designated authority within the company.
I would cooperate fully with any investigations conducted by the authorities.
I w...
- Q3. What if they are also the part of the scam or illegal activity?
- Ans.
If a customer is involved in a scam or illegal activity, it is important to follow company protocols and escalate the issue to the appropriate authorities.
Maintain professionalism and empathy while addressing the customer's concerns.
Gather as much information as possible about the situation and document it.
Follow company guidelines and protocols for handling such cases.
If necessary, escalate the issue to the relevant d...
- Q4. What if the head also knows about this illegal activity a and he is also a part of it?
- Ans.
If the head is involved in illegal activity, it is important to report the matter to higher authorities or the appropriate legal channels.
Maintain professionalism and integrity
Document evidence of the illegal activity
Report the matter to higher authorities or the appropriate legal channels
Ensure the safety and well-being of oneself and colleagues
Consider seeking legal advice if necessary
Interview Preparation Tips
2.) Give honest answer to your question irrespective of thinking about what will be going to happen.
3.) All the best😀👍
(2 Questions)
- Q1. Non voice experience
- Ans.
I have 2 years of experience working in a non-voice customer support role for an e-commerce company.
Handled customer queries and issues through email and chat support
Provided product information, resolved complaints, and processed orders
Maintained high customer satisfaction ratings through prompt and accurate responses
- Q2. Written English
Interview Preparation Tips
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