Fulfil.io Product Support Specialist Interview Questions and Answers

Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC.
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Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON.
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BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.

Q1. What are the interests of employees in the workplace?
Ans. 
Employees in the workplace have a variety of interests that can include professional development, work-life balance, social connections, and personal growth.
• Professional development opportunities such as training programs, workshops, and mentorship

• Work-life balance initiatives like flexible schedules, remote work options, and wellness programs

• Social connections through team-building activities, networking events, and c...read more
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How freely he communicates with others.

The company should be aware of the type of work he should prefer.

Q1. Why you want to join Teleperformance?
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.
• Teleperformance has a strong reputation for providing excellent customer service

• I am impressed by the company's commitment to employee training and development

• I believe that working at Teleperformance will provide me with opportunities for career growth and advancement
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Q2. Memorable day of your life?
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Q1. How soon you can join?
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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Q1. Which application you use to contact with user?
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Q2. How to password reset in active directory?
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It was Easy to medium . overall good

It was Medium to tough level

Q1. What is fifo lifo
Ans. 
FIFO (First In, First Out) and LIFO (Last In, First Out) are inventory management methods.
• FIFO: Items that are added first are the first to be removed. Like a queue.

• LIFO: Items that are added last are the first to be removed. Like a stack.
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Q2. Whole data structure concepts
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Q1. What do you want to change in this country if you get a chance
Ans. 
I would focus on improving access to quality education for all citizens.
• Implementing policies to ensure equal opportunities for education

• Investing in infrastructure and resources for schools in underserved areas

• Providing scholarships and financial aid for students from low-income families

• Promoting vocational training programs to address skills gaps in the workforce
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Q2. I don't remember
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more
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Q2. Previous experience related
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Q1. Previous experience related
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Q2. About yourself and previous work related
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