Freshii Interview Questions and Answers

A Housekeeping Attitude Test evaluates an individual's qualities, skills, and mindset essential for housekeeping roles. It focuses on:

1. Cleanliness Awareness – Understanding hygiene and maintaining standards.


2. Behavior and Attitude – Being polite and professional with guests.


3. Time Management – Completing tasks efficiently.


4. Teamwork – Collaborating well with colleagues.


5. Problem-Solving – Handling issues calmly under pressure.


6. Client Satisfaction – Meeting guests' needs effectively.

A housekeeping case study is a practical scenario used to assess problem-solving, decision-making, and operational skills in housekeeping.

Example:

A guest complains about dirty linens and odors in a fully booked hotel. The test evaluates how you:

1. Resolve the guest's issue immediately.


2. Maintain cleanliness standards.


3. Manage staff workload effectively.


4. Prevent future issues

Q1. The HR duties for housekeeping include managing and supporting housekeeping staff to ensure efficient operations and a clean, hygienic environment. Key responsibilities are: 1. Recruitment and Staffing H...read more
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Q1. Why is this restaurant named Hard Rock Cafe?
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Q2. Wht is the specialty of Hardrock Cafe?
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Q3. Wht type of food they serve in Hardrock Cafe?
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Q4. Wht is the name of the Signature Cocktail?
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Q5. Where this Hardrock Cafe is orgin first?
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Hardrock Cafe is a London base Cafe and even u can call as lounge

A comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job

Q1. I will do aney hardwork
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Q2. I'll trying to best company$
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Q3. Good performance
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Q4. Best activity & my self
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Q5. I'llsow my best hardworking activity
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Q1. How do you calculate NPS?
Ans. 
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
• Calculate the percentage of Promoters (those who rate 9-10) and Detractors (those who rate 0-6) from the total responses.

• Subtract the percentage of Detractors from the percentage of Promoters to get the Net Promoter Score.

• NPS = % Promoters - % Detractors

• For example, if 60% are Promoters and 20% are Detractors, the NPS would b
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Q2. Tell me about your experience.
Ans. 
I have over 5 years of experience in loyalty and program management, with a focus on customer retention and engagement.
• Managed multiple loyalty programs for a retail company, increasing customer retention by 15%

• Developed personalized marketing strategies based on customer data analysis

• Implemented new reward structures to drive customer engagement and increase sales

• Collaborated with cross-functional teams to launch succ
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Q3. Why did you leave the previous company?
Ans. 
Seeking new challenges and growth opportunities in a different industry.
• Desired career change

• Opportunity for professional growth

• Seeking new challenges

• Company restructuring or downsizing

• Relocation to a different city
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Q4. What exactly happened in your previous company? What led to the downfall?
Ans. 
Mismanagement of funds and lack of strategic planning led to downfall.
• Mismanagement of funds resulted in financial instability.

• Lack of strategic planning led to missed opportunities for growth.

• Internal conflicts among leadership team hindered decision-making process.
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Q5. Tell me about the projects you've handled.
Ans. 
I have managed various projects related to customer loyalty programs, including launching new initiatives, analyzing data to improve customer engagement, and implementing strategies to increase customer retention.
• Launched a new loyalty program aimed at increasing customer engagement and repeat purchases

• Conducted data analysis to identify trends and opportunities for improving customer loyalty

• Implemented personalized ma...read more
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Mai job ko badi mehnat aur lagan se karunga insallha

Q1. Is very hard interview
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Q2. Vrey so loking hard
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Q3. I had a you are habbit
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Q4. Loking them so lucky
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Q5. And so proud u obrei gorup
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Q1. TELL ABOUT YOUR SELF & EXPERIENCE
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Q2. WHY ARE HIRE YOU
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Q1. PNL , FOOD COST
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Q2. TELL ABOUT SALE FOCUS
Ans. 
Sale focus involves setting targets, motivating staff, analyzing sales data, and implementing strategies to increase revenue.
• Setting sales targets for the team to achieve

• Motivating staff to meet and exceed sales goals

• Analyzing sales data to identify trends and opportunities

• Implementing strategies such as promotions or upselling to increase revenue

• Training staff on effective sales techniques

• Monitoring and evaluating sal
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Q3. HOW TO CONTROL YOUR LABOUR COST
Ans. 
Labor cost can be controlled by monitoring scheduling, optimizing staff levels, cross-training employees, and implementing efficient processes.
• Monitor scheduling to ensure appropriate staffing levels based on forecasted business

• Optimize staff levels by cross-training employees to handle multiple roles

• Implement efficient processes to streamline operations and reduce labor hours

• Utilize technology such as scheduling softw
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Q1. Why do you wanna work here
Ans. 
I am passionate about coffee and customer service, and I believe this company values those qualities.
• Passionate about coffee and customer service

• Believe company values those qualities
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Q2. Where do you see urself
Ans. 
I see myself continuing to grow and develop as a leader in the coffee industry, while also exploring opportunities for further education and advancement.
• Continuing to excel in my role as a Barista Lead and taking on more responsibilities

• Pursuing additional training or certifications in coffee brewing techniques

• Exploring opportunities for advancement within the company or in the broader coffee industry

• Developing my lead...read more
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Q1. Design High Availability architecture in AWS?
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Q2. Disaster recovery in AWS?
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Q1. I choose a hotel industry because im passionate about excellent customer service and i like to surve food and drink to the gust as well interacting gust and have memorable experience
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Q2. I like to join a Marriott hotel because its good reputation and it's beautiful place
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Q1. Good customer service in a hotel means making gusts feel wellcome, addressing their needs promptly and ensuring they have a memorable and comfortable stay
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Q2. I choose the food and beverage service industry because im passionate about exceptional customer experience and i believe that food and drink have power to pring people together
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