Hard Rock Cafe Captain Interview Questions and Answers

A GSA is responsible for providing excellent customer service to guests, handling inquiries and complaints, and ensuring a positive experience.

• Providing excellent customer service to guests

• Handling inquiries and complaints

• Ensuring a positive experience for guests

• Assisting guests with check-in and check-out processes

• Making reservations and managing room assignments

• Addressing any issues or concerns raised by guests

Hygiene in property can be managed by implementing regular cleaning schedules, providing necessary supplies, and educating staff and residents.

• Establishing a cleaning schedule for common areas and high-touch surfaces

• Ensuring that necessary supplies such as hand sanitizers, soap, and disinfectants are readily available

• Educating staff and residents on proper hygiene practices and the importance of cleanliness

• Implementing...read more