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I applied via Walk-in and was interviewed in May 2024. There were 4 interview rounds.
Grammar test nd general question
About any project discussion
About company details and package
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.
Experienced customer service professional with a background in retail and hospitality.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve issues efficiently
Familiar with CRM systems and handling customer inquiries via phone, email, and in person
I enjoy helping others and solving problems, making customer service a perfect fit for me.
I have strong communication skills and enjoy interacting with people.
I am patient and empathetic, able to understand and address customer concerns.
I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.
I find satisfaction in providing excellent service and creating positive experiences
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.
I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.
I am excited about the opportunities for growth and development that Wipro offers
Experienced customer service professional with a background in retail and hospitality.
Started career in retail, providing excellent customer service and resolving issues
Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving
Strong communication skills, ability to remain calm under pressure
Proficient in handling customer inquiries, complaints, and feedback
Familiar with using CRM systems
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly and efficiently resolve customer issues
Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
I was interviewed in Oct 2024.
Versant Pearson test
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I have a proven track record of exceeding customer satisfaction goals
I am a strong communicator and problem-solver
I am proficient in using CRM systems and oth
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.
I am excited about the opportunity to work with a diverse and talented team at Accenture.
I believe that Accenture's focus on continuous learning and development aligns with my career goals.
I am drawn to Accenture's culture of colla
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
Customer service involves actively listening to customers' needs and concerns
It requires empathy and understanding to effectively address customer issues
Providing timely and accurate information to customers is essential
Going above and beyond to exceed customer expectations can lead to customer loyalty
Resolving...
I applied via AmbitionBox and was interviewed in Jun 2024. There was 1 interview round.
Local language allowance depends on the specific requirements of the job and the company's policies.
Local language allowance may be provided if the job requires communication with customers in their native language.
Some companies offer additional pay for employees who are fluent in local languages to better serve customers.
Local language allowance may vary depending on the region and the demand for language skills in t
posted on 28 Jul 2024
I applied via Apna Jobs and was interviewed in Jun 2024. There were 4 interview rounds.
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
Explain your background and experience in customer service
Highlight any relevant skills such as communication, problem-solving, and empathy
Mention any specific achievements or awards in customer service
Share your enthusiasm for helping customers and providing top-notch service
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
I am flexible with my schedule and can adapt to different shift timings.
I understand the importance of providing customer service round the clock.
I have previous experience working in shifts and have no issues with it.
I am willing to work weekends and holidays if required.
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
Mumbai Maharashtra ke rajya ka pramukh shahar hai
Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai
Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain
Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
Customer service empathy involves actively listening to customers to understand their emotions and perspective.
It requires putting oneself in the customer's shoes to provide personalized and compassionate support.
Empathy helps in building trust and rapport with customers, leading t...
Amcat test ..In this test versant test is there, logical reasoning
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
Listen actively to the customer's issue and show empathy
Apologize for any inconvenience caused
Offer a solution that aligns with company policies and customer satisfaction
Ensure the customer feels valued and appreciated throughout the process
I applied via Walk-in
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
Allows customers to check account balances
Enables customers to transfer funds between accounts
Provides assistance with setting up automatic bill payments
Allows customers to report lost or stolen cards
Offers support for general inquiries and account maintenance
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square
Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem
Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
I have X years of experience in customer service roles
I excel at resolving customer issues and providing excellent service
I am a great communicator and team player
I am passionate about helping customers and ensuring their satisfaction
posted on 5 Aug 2024
General Questions regarding your experience in customer support
AR Analyst
6
salaries
| ₹2 L/yr - ₹4 L/yr |
SME
5
salaries
| ₹6.3 L/yr - ₹7.2 L/yr |
Team Lead
5
salaries
| ₹5.3 L/yr - ₹7 L/yr |
Senior AR
4
salaries
| ₹4.5 L/yr - ₹6.3 L/yr |
Medical Billing
4
salaries
| ₹3.3 L/yr - ₹4.5 L/yr |
Practo
Portea Medical
PharmEasy
Netmeds.com