Fossil Group Customer Service Associate Interview Questions and Answers for Experienced

Q1. Brand knowledge of adidas all over the world
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Q1. Expand Cross Sale
Ans. 
Expanding cross sale involves identifying opportunities to sell additional products or services to existing customers.
• Analyze customer data to identify potential cross sale opportunities

• Train sales team on cross selling techniques

• Create targeted marketing campaigns to promote cross sale products

• Offer bundle deals or discounts for purchasing multiple products

• Follow up with customers post-sale to suggest complementary pr
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Q2. Steps Of making business growth
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Business growth involves strategic planning and implementation of various steps to increase revenue and expand market presence.
• Conduct market research to identify opportunities for growth

• Develop a comprehensive business plan outlining goals and strategies

• Invest in marketing and advertising to reach new customers

• Expand product or service offerings to meet customer needs

• Build strong relationships with customers and partn
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Q3. How to handle team
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Handling a team involves effective communication, delegation, motivation, and conflict resolution.
• Establish clear goals and expectations for the team.

• Communicate openly and regularly with team members.

• Delegate tasks based on team members' strengths and skills.

• Provide feedback and recognition to motivate team members.

• Address conflicts promptly and constructively.

• Lead by example and foster a positive team culture.

• Encoura...read more
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Q4. How to corporate with customer
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To corporate with customers, it is important to listen actively, communicate effectively, build trust, and provide excellent service.
• Listen actively to understand customer needs and concerns

• Communicate effectively by being clear, concise, and responsive

• Build trust by being honest, reliable, and following through on commitments

• Provide excellent service by going above and beyond to meet customer expectations
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Q5. Expand Kpi's Of retail
Ans. 
Key Performance Indicators (KPIs) in retail are metrics used to evaluate the success of a retail business.
• Sales revenue

• Customer satisfaction

• Inventory turnover rate

• Average transaction value

• Conversion rate

• Foot traffic

• Gross margin

• Return on investment (ROI)
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Performance of handling And Then Progress

Technical and non-technical both type of questions are asked near about 25questions and the 100 questions asked about your job assessment

Q1. Technical questions are asked and also asked about the company in which we have completed our training, they generally asked about company annual and monthly turnover, machine run speed, about your interes...read more
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Q2. What is average daily fabric production rate of company, which type of fabric made this company
Ans. 
The average daily fabric production rate and type of fabric made by the company is not available.
• The information regarding the average daily fabric production rate and type of fabric made by the company is not provided.

• Without this information, it is difficult to assess the efficiency and productivity of the company.

• It is recommended to gather more information about the company's production process and fabric types to
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Q1. They first asked about family members and then job choice, salary expectation, and etc.
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Q1. Based on your platform you will get questioned
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Q1. For the 2nd round of technical you should be prepared well on your platform to well answered
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Q1. Should know about company before going this round you may ask by hr about GAP
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Q1. It was all about your project related discussion with your manager
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They will give you a code and also check your knowledge on Java, spring boot ajd sql.

Q1. Another round with a manager and team lead. Behavioral and job related technical questions were asked. Not very difficult!
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Q1. What are your salary expectations?
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Q2. Why are you looking for a change?
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Q1. Asked questions about core java, spring boot, Database and one coding question.
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Q1. 2 medium leetcode problems on array, with technical and behavioral questions. This was a managarial + technical round.
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Q1. Usual HR questions about myself and family, and past work experiences.
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Q1. Language Basics, Framework, Coding Questions.
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Q1. Coding Questions, Managerial Round
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Q1. Expectations should be clear. Benefits are something you should ask
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Q1. Discussion about all design pattern
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Q2. Discussion about load balancer
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Q3. Discussion about java 8 features
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