Flipkart Product Manager Interview Questions, Process, and Tips

How to reduce number of SLA breaches (essentially mismatch between promised delivery time and actual delivery time) in Flipkart’s supply chain?

Assume Virat Kohli comes to you and tell you that his batting average and strike rate have been dropping in the last 3 months and asks you to find a solution. How would you solve his problem?

Q1. Past work experience. What product you worked on? What were its applications?
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Q2. Product/System architecture of the product you worked on.
Ans. 
I worked on a product with a microservices architecture.
• The product was built using a microservices architecture with each service responsible for a specific functionality.

• We used Docker containers to deploy and manage the services.

• The services communicated with each other using REST APIs.

• We used Kubernetes for orchestration and scaling of the services.

• The architecture allowed for easy maintenance and scalability of th
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Q3. How you handle conflicts between development team and customer regarding timelines etc?
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Q4. What are the things you would do differently in your past company if you were the PM?
Ans. 
If I were the PM in my past company, I would focus on improving communication and collaboration among teams.
• I would establish regular cross-functional meetings to ensure everyone is on the same page.

• I would encourage open communication and feedback to improve product development.

• I would prioritize user research and involve all teams in the process to ensure a user-centric approach.

• I would implement agile methodologies ...read more
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Q1. Design an elevator system for a building?
Ans. 
Designing an elevator system for a building
• Determine the number of floors and the maximum number of people per elevator

• Consider peak hours and traffic flow

• Include emergency features such as alarms and backup power

• Incorporate smart technology for efficient operation

• Ensure compliance with safety regulations and accessibility standards
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Q2. Most challenging thing in past work ex?
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Q3. Describe a situation where you faced failure in your work?
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Q4. If you could change something in your past work ex what would it be?
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Q1. If Flipkart wants to enter into selling Jewelry what should it do?
Ans. 
Flipkart should conduct market research, partner with trusted jewelry brands, ensure quality control, and provide a seamless online shopping experience.
• Conduct market research to understand the demand for jewelry online

• Partner with trusted jewelry brands to offer a wide range of products

• Ensure quality control by verifying the authenticity and purity of the jewelry

• Provide a seamless online shopping experience with detai...read more
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Q1. Resume based, explain previous project, 2 short problem discussion - one on routing and another based on A/B testing
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Q1. Resume and previous experience
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Q2. Case study - add a new feature like a voice assistance/translator to Byju's app. How will you go about it?
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Q1. Case study - Think of your favourite non digital product. Why I like it?
Ans. 
My favorite non-digital product is my Moleskine notebook.
• I like the feel of the high-quality paper and the durability of the cover.

• It allows me to jot down ideas, sketches, and notes wherever I go.

• The simple design and compact size make it easy to carry around.

• It helps me stay organized and creative in a tangible way.
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Q2. Follow up - If I have to design it in a new way. What and how will I do that?
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Q3. Follow up - Present a product pitch to the business stakeholders about your product. "I could not perform strongly here. Hence, rejected"
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Q1. Name your favourite non technical product
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Q2. If you were to launch a new product from the same company as your favourite product, what would it be/
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Q1. Engagement on Youtube has gone down
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Q2. Estimate number of teacups sold
Ans. 
Estimating the number of teacups sold involves considering factors such as market demand, pricing, competition, and sales channels.
• Analyze historical sales data to identify trends and patterns

• Consider market research and consumer behavior to forecast future demand

• Take into account the impact of pricing strategies, promotions, and discounts

• Evaluate the competition and market share to understand the sales potential

• Factor...read more
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Facebook’s DAU(Daily Active Users) has been decreasing w-o-w for last 3 weeks. As a growth manager for Facebook, how will you identify and resolve the problem.

Q1. Describe 1 project from your past experience that you like and implemented from end-to-end.
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Q2. Design a movie-booking app for elder people (someone who is not very tech-savvy and just started using smartphones).
Ans. 
A movie-booking app designed for elder people who are not tech-savvy.
• Simple and intuitive user interface with large fonts and buttons.

• Option to book tickets over the phone with customer support.

• Ability to filter movies by genre and language.

• Option to save favorite theaters and movies for easy access.

• Integration with Google Maps for easy navigation to theaters.

• Option to receive reminders for upcoming movies and showtime...read more
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Q1. There is a Product Category on Flipkart which has seasonal demand such as ACs. What stress does this unpredictable seasonal demand have on Flipkart’s supply chain? Assume a Stock and Sell model.
Ans. 
Seasonal demand products like ACs can stress Flipkart's supply chain in a Stock and Sell model.
• The supply chain needs to be prepared for sudden spikes in demand during peak season.

• Inventory management becomes crucial to avoid stockouts or overstocking.

• Logistics and delivery operations need to be optimized to handle increased volume.

• Marketing and promotions should be planned in advance to create demand and avoid excess ...read more
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Q1. Explain the technology architecture from your previous company on product.
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Q2. What was the technology stack used in this product?
Ans. 
The technology stack used in this product includes Java, Spring Boot, React, and PostgreSQL.
• Backend developed using Java and Spring Boot

• Frontend developed using React

• Database used is PostgreSQL

• Other technologies used include Docker and Kubernetes
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Q3. Explain in detail how a particular project from the CV was executed.
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Q4. What parameters will you use to decide the priorities in a feature backlog.
Ans. 
Prioritization of feature backlog based on parameters
• Customer needs and feedback

• Business goals and objectives

• Technical feasibility and complexity

• Market trends and competition

• Impact on user experience and revenue

• Cost and resources required

• Risk and compliance

• Dependencies and timelines

• Value and ROI

• Urgency and criticality
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Q5. What are the major challenges you think you’ll face when working with different stakeholders such as technology, marketing etc. when working as a product manager and how do you plan to overcome these chall...read more
Ans. 
As a product manager, major challenges with stakeholders include communication, prioritization, and alignment.
• Communication: Ensuring clear and effective communication with stakeholders to avoid misunderstandings and delays.

• Prioritization: Balancing the needs and wants of different stakeholders to prioritize features and improvements.

• Alignment: Ensuring all stakeholders are aligned on the product vision, goals, and roa...read more
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Q6. If I asked your best friend, what will he say are your 2 biggest strengths and 2 biggest weaknesses?
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Q1. Introductory questions about me and my work in Paytm. (just 5-7 mins)
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Q2. How will you design a solution for Bangalore traffic?
Ans. 
Designing a solution for Bangalore traffic requires a multi-faceted approach.
• Conduct a thorough analysis of traffic patterns and identify bottlenecks

• Implement smart traffic management systems such as intelligent traffic signals and real-time traffic updates

• Encourage the use of public transportation and carpooling through incentives and infrastructure improvements

• Promote the use of bicycles and walking by creating dedic...read more
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Q3. How will you measure the success of Google Photos?
Ans. 
Success of Google Photos will be measured by user engagement, retention, and growth.
• Track the number of active users and their frequency of use

• Monitor user retention rate and identify reasons for churn

• Analyze user feedback and ratings to identify areas of improvement

• Measure the growth of the user base and market share

• Track revenue generated through premium features and advertising

• Compare performance against competitors
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Q1. How will launch the Air conditioner category on Flipkart?
Ans. 
Launch Air conditioner category on Flipkart by creating a comprehensive marketing strategy.
• Conduct market research to identify target audience and their preferences

• Collaborate with top AC brands to offer a wide range of products

• Create a user-friendly interface for easy navigation and purchase

• Offer competitive pricing and discounts to attract customers

• Launch a promotional campaign across various channels to create buzz

• P...read more
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Q2. Customers are not convinced about buying ACs online. How will you change the online experience so that it is at par/better with offline?
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Q3. Customers are going to take time to get habituated to buying ACs online, uou are considering Offline Stores. How will decided the go/no go?
Ans. 
We will conduct market research and analyze the cost-benefit of offline stores.
• Conduct market research to understand customer behavior and preferences.

• Analyze the cost-benefit of offline stores, including rent, staffing, and inventory costs.

• Consider the potential increase in sales and customer reach with offline stores.

• Evaluate the competition and their distribution channels.

• Make a data-driven decision based on the res...read more
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Q1. How will you handle PM/Developer conflict?
Ans. 
I will encourage open communication and collaboration to resolve conflicts.
• Encourage both parties to express their concerns and listen actively

• Identify common goals and work towards achieving them

• Facilitate compromise and find win-win solutions

• Involve higher management if necessary

• Provide constructive feedback and recognize achievements

• Example: If a developer disagrees with a PM's decision, I will listen to their conce...read more
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Q2. How do you measure product quality?
Ans. 
Product quality can be measured through customer feedback, testing, and adherence to industry standards.
• Collect customer feedback through surveys, reviews, and ratings

• Conduct testing to ensure functionality, usability, and performance

• Adhere to industry standards and regulations

• Track and analyze metrics such as defect rate, customer satisfaction, and retention

• Continuously improve and iterate based on feedback and data

• Ex...read more
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Q3. What do you do if engineering lead refuses to build a particular feature?
Ans. 
Collaborate with engineering lead to understand their concerns and find a solution together.
• Listen to the engineering lead's concerns and try to understand their perspective.

• Discuss the importance of the feature and how it aligns with the product roadmap.

• Explore alternative solutions or compromises that could address the engineering lead's concerns.

• If necessary, escalate the issue to higher management for resolution.

• Ul...read more
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Q1. Introductory questions (Tell me about yourself, etc.)
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Q2. Why are you interviewing at Flipkart?
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Q3. If you had offers from Amazon and Flipkart which would you join? Why?
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Q4. How will you launch a grocery service for Flipkart?
Ans. 
To launch a grocery service for Flipkart, I would focus on building a strong supply chain, partnering with local grocery stores, and creating a user-friendly app.
• Build a strong supply chain to ensure timely delivery of fresh groceries

• Partner with local grocery stores to expand the product range and reach

• Create a user-friendly app with features like easy navigation, personalized recommendations, and multiple payment opt...read more
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