i
FIS
Compare
Filter interviews by
FIS Customer Support Executive Interview Questions and Answers
FIS Customer Support Executive Interview Experiences
4 interviews found
Anonymous
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce my self my higher education
- Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
- Q2. How will you solve the customer's problem ,
- Ans.
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
Listen actively to the customer's problem and ask clarifying questions
Empathize with the customer and acknowledge their frustration
Provide a solution that meets the customer's needs and preferences
Follow up with the customer to ensure their problem has been resolved
- Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Why to choose this industry
This test was about the basic English and analytics knowledge
(2 Questions)
- Q1. Why u have decided to choose this industry
- Q2. How would u manage work with college
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why did you leave your last job?
Interview Preparation Tips
Rakesh Kumar
I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Where do you see yourself in 5 years
- Q2. Why left last company
Interview Preparation Tips
FIS interview questions for designations
What people are saying about FIS
Interview questions from similar companies
I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.
Basic email.typing.reading grammar
Selected
I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about your self ?
- Q2. Tell me about your last weekend ?
- Q3. Where do you see yourself in 5 years ?
- Q4. What do you know about online transaction ?
- Ans.
Online transactions refer to the process of electronically transferring money or making payments over the internet.
Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.
They are commonly used for purchasing goods and services, paying bills, transferring money, and more.
Security measures such as encryption and authentication are crucial to protect sensitive in...
- Q5. What do you know about paytm?
- Ans.
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
Founded in 2010 by Vijay Shekhar Sharma
Offers services like mobile recharges, bill payments, online shopping, and ticket bookings
Allows users to transfer money to friends and family
Provides cashback and discounts on transactions
Has a digital wallet feature for storing money
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Selected
I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.
(2 Questions)
- Q1. Customer support executive
- Q2. Customer services is important
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.
Decent aptitude knowledge test.
Relevant coding knowledge test
(1 Question)
- Q1. Basics questionnaire
Selected
I applied via Company Website and was interviewed in Oct 2023. There were 3 interview rounds.
Drafting a mail, vocabulary and reasoning
(1 Question)
- Q1. HR may ask about the previous work experience and relevant questions
(2 Questions)
- Q1. Explain a situation where you had to convince a tough customer.
- Q2. Explain a situation where you had to take your own call when leads were not available.
FIS Interview FAQs
Tell us how to improve this page.
FIS Interviews By Designations
- FIS Software Engineer Interview Questions
- FIS IT Trainee Interview Questions
- FIS Senior Software Engineer Interview Questions
- FIS Software Developer Interview Questions
- FIS Lead Engineer Interview Questions
- FIS Business Analyst Interview Questions
- FIS Lead Analyst Interview Questions
- FIS Analyst Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Service Representative Interview Questions
- Customer Executive Interview Questions
- Show more
People are getting interviews through
Customer Support Executive Interview Questions from Similar Companies
Fast track your campus placements
FIS Customer Support Executive Reviews and Ratings
based on 19 reviews
Rating in categories
|
Senior Software Engineer
2.8k
salaries
|  ₹7.8 L/yr - ₹29 L/yr |
|
Software Engineer
1.7k
salaries
| ₹4.1 L/yr - ₹16 L/yr |
|
Lead Engineer
705
salaries
| ₹7.3 L/yr - ₹27 L/yr |
|
Team Member
675
salaries
| ₹1.5 L/yr - ₹6 L/yr |
|
Senior Leader Engineer
649
salaries
| ₹9.9 L/yr - ₹30.5 L/yr |
TCS
Infosys
Wipro
HCLTech
Calculate your in-hand salary
- Home >
- Interviews >
- FIS Interview Questions >
- FIS Customer Support Executive Interview Questions
