Famic Technologies Product Support Interview Questions and Answers

Q1. Work regarding your job profile
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Q2. Linux related questions
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Q1. Support L1,L2 Technical round AWS
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Q2. Salary
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Q1. On your past experience
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Q1. Self introduction
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General questions , maths ,GI, basic networking

Q1. Mostly they asked in c#.net and AP.NET
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Q2. They focused on Object Oriented concepts
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Q1. They asked for wrting programs for basics
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Q1. They discussed about salary negotiations
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Q1. Hardware and Networking Questions
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Q1. Introduction about yourself
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I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using ticketing systems like Zendesk

• ...read more
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Q2. Speak for 1 min on child labour
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Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.
• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on ch...read more
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Q1. What u know about BPO
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BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more
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Q2. What exactly is TP
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TP stands for Technical Support Executive.
• TP is a role in the technical support department of a company.

• Responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving problems.

• TPs may also be involved in training customers on how to use products or services effectively.
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