FabHotels Customer Success Executive Interview Questions and Answers

Convincing a customer requires understanding their needs and providing a solution that meets those needs.

• Listen actively to the customer's concerns and needs

• Provide relevant information and benefits of the product/service

• Address any objections or hesitations the customer may have

• Offer a solution that meets the customer's needs and budget

• Follow up with the customer to ensure satisfaction and address any further concerns

The crucial quality of a sales person is effective communication skills.

• Effective communication skills are essential for building rapport with clients and understanding their needs.

• A sales person should be able to clearly articulate the benefits and features of a product or service.

• Active listening is important to understand customer concerns and address them effectively.

• Negotiation and persuasion skills are crucial fo...read more

Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.

• Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.

• Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

• Sales is a short...read more

Models in Laravel are used to interact with the database and represent data.

• Models in Laravel are used to perform database operations such as retrieving, inserting, updating, and deleting data.

• Models help in organizing and structuring the data in the application.

• Models in Laravel follow the MVC (Model-View-Controller) pattern.

• Example: Creating a User model in Laravel to interact with the users table in the database.

SQL joins are used to combine rows from two or more tables based on a related column between them.

• Types of joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.

• INNER JOIN returns rows when there is at least one match in both tables.

• LEFT JOIN returns all rows from the left table and the matched rows from the right table.

• RIGHT JOIN returns all rows from the right table and the matched rows from the left table.

• F...read more