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Experienced Customer Success Executive with a proven track record of driving customer satisfaction and retention.
Over 5 years of experience in customer success roles
Strong communication and problem-solving skills
Implemented strategies that increased customer retention by 20%
Led a team that achieved a 95% customer satisfaction rating
Managed customer accounts, provided support, conducted training sessions, and ensured customer satisfaction.
Managed a portfolio of customer accounts
Provided support to customers via phone, email, and in-person meetings
Conducted training sessions to educate customers on product features and best practices
Ensured customer satisfaction by addressing any issues or concerns in a timely manner
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posted on 20 Aug 2017
I was interviewed in Apr 2017.
posted on 3 Dec 2020
I applied via Campus Placement and was interviewed before Dec 2019. There were 4 interview rounds.
posted on 10 Sep 2022
I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.
The crucial quality of a sales person is effective communication skills.
Effective communication skills are essential for building rapport with clients and understanding their needs.
A sales person should be able to clearly articulate the benefits and features of a product or service.
Active listening is important to understand customer concerns and address them effectively.
Negotiation and persuasion skills are crucial fo...
Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.
Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.
Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.
Sales is a short...
posted on 17 Nov 2022
I applied via Approached by Company and was interviewed before Nov 2021. There were 2 interview rounds.
Convincing a customer requires understanding their needs and providing a solution that meets those needs.
Listen actively to the customer's concerns and needs
Provide relevant information and benefits of the product/service
Address any objections or hesitations the customer may have
Offer a solution that meets the customer's needs and budget
Follow up with the customer to ensure satisfaction and address any further concerns
posted on 5 Jun 2024
I applied via Naukri.com and was interviewed before Jun 2023. There was 1 interview round.
I applied via Job Portal and was interviewed in Jul 2024. There was 1 interview round.
There is a question based on Rest API and another question on Java
I was interviewed in Jan 2025.
Basic introductions involve greeting someone and providing your name and possibly some additional information about yourself.
Start by greeting the person, such as 'Hello' or 'Hi'
Provide your name, such as 'My name is John'
Optionally, share some additional information about yourself, like 'I work as a Customer Support Executive at XYZ Company'
End with a question or statement to continue the conversation, like 'How can I
Inhand salary refers to the amount of money an employee receives after deductions such as taxes and other withholdings.
Inhand salary is the actual amount an employee takes home after deductions for taxes, insurance, and other benefits.
It is different from the gross salary, which is the total amount before deductions.
Inhand salary can vary based on factors such as tax rates, insurance premiums, and other deductions.
Empl...
My family background is diverse and includes a mix of cultures and traditions.
My family consists of members from different cultural backgrounds.
We celebrate various holidays and traditions from different cultures.
Family gatherings often involve a blend of different cuisines and customs.
I am impressed by the company's reputation for excellent customer service and innovative solutions.
Company's reputation for excellent customer service
Innovative solutions offered by the company
Opportunity for growth and development in the company
Customer related case study nothing very serious. Situation based
based on 1 interview
Interview experience
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