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FabHotels Customer Success Executive Interview Questions and Answers

Updated 2 Sep 2024

FabHotels Customer Success Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced Customer Success Executive with a proven track record of driving customer satisfaction and retention.

    • Over 5 years of experience in customer success roles

    • Strong communication and problem-solving skills

    • Implemented strategies that increased customer retention by 20%

    • Led a team that achieved a 95% customer satisfaction rating

  • Answered by AI
  • Q2. What was your job responsibilities in last company
  • Ans. 

    Managed customer accounts, provided support, conducted training sessions, and ensured customer satisfaction.

    • Managed a portfolio of customer accounts

    • Provided support to customers via phone, email, and in-person meetings

    • Conducted training sessions to educate customers on product features and best practices

    • Ensured customer satisfaction by addressing any issues or concerns in a timely manner

  • Answered by AI

Interview questions from similar companies

Round 1 - HR 

(1 Question)

  • Q1. Why should we hire you?
Round 2 - Assignment 

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge of All Holiday Destinations,All Itnary
And cab partner in holiday destinations.knowledge of destination hotel.

I was interviewed in Apr 2017.

Interview Questionnaire 

1 Question

  • Q1. Family ,occupation,motivation & experience

Interview Preparation Tips

Round: HR
Experience: Done

Round: HR Interview
Experience: Done

Round: Branch manager
Experience: Done

Skills: Sales, Client Pitch Presentation

I applied via Campus Placement and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
  • Q2. Why do you want to work here

Interview Preparation Tips

Interview preparation tips for other job seekers - It's pretty simple to crack the interview of mahindra holidays, just be prepared with some basic knowledge of sales if your fresher and if your experienced then they will ask you about your past experience

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Crucial quality of a sales person?
  • Ans. 

    The crucial quality of a sales person is effective communication skills.

    • Effective communication skills are essential for building rapport with clients and understanding their needs.

    • A sales person should be able to clearly articulate the benefits and features of a product or service.

    • Active listening is important to understand customer concerns and address them effectively.

    • Negotiation and persuasion skills are crucial fo...

  • Answered by AI
  • Q2. Difference between sales and marketing?
  • Ans. 

    Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.

    • Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.

    • Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

    • Sales is a short...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - More than answers... they need you to be confident while talking

I applied via Approached by Company and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about convincing a customer
  • Ans. 

    Convincing a customer requires understanding their needs and providing a solution that meets those needs.

    • Listen actively to the customer's concerns and needs

    • Provide relevant information and benefits of the product/service

    • Address any objections or hesitations the customer may have

    • Offer a solution that meets the customer's needs and budget

    • Follow up with the customer to ensure satisfaction and address any further concerns

  • Answered by AI
  • Q2. Then relationshipanagement
  • Q3. Personal details and work

Interview Preparation Tips

Interview preparation tips for other job seekers - Good if you a passion for sales and relationship management
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. General questions
  • Q2. About yourself and experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience, just general questions, easy to clear the interview
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Coding Test 

There is a question based on Rest API and another question on Java

Interview Preparation Tips

Topics to prepare for trivago Software Engineer interview:
  • REST API
  • Java
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about basic introductions
  • Ans. 

    Basic introductions involve greeting someone and providing your name and possibly some additional information about yourself.

    • Start by greeting the person, such as 'Hello' or 'Hi'

    • Provide your name, such as 'My name is John'

    • Optionally, share some additional information about yourself, like 'I work as a Customer Support Executive at XYZ Company'

    • End with a question or statement to continue the conversation, like 'How can I

  • Answered by AI
  • Q2. Tell me about inhand salary
  • Ans. 

    Inhand salary refers to the amount of money an employee receives after deductions such as taxes and other withholdings.

    • Inhand salary is the actual amount an employee takes home after deductions for taxes, insurance, and other benefits.

    • It is different from the gross salary, which is the total amount before deductions.

    • Inhand salary can vary based on factors such as tax rates, insurance premiums, and other deductions.

    • Empl...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Brief introduction
  • Q2. Tell me about family backgrounds
  • Ans. 

    My family background is diverse and includes a mix of cultures and traditions.

    • My family consists of members from different cultural backgrounds.

    • We celebrate various holidays and traditions from different cultures.

    • Family gatherings often involve a blend of different cuisines and customs.

  • Answered by AI
  • Q3. Why you want to join this company
  • Ans. 

    I am impressed by the company's reputation for excellent customer service and innovative solutions.

    • Company's reputation for excellent customer service

    • Innovative solutions offered by the company

    • Opportunity for growth and development in the company

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for it.good environment
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Customer related case study nothing very serious. Situation based

Round 3 - HR 

(2 Questions)

  • Q1. Asked questions About the company and how you are ideal person for the company
  • Q2. They have asked about your education and then about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident...improve your skills as much as you can.... communication skilla are important

FabHotels Interview FAQs

How many rounds are there in FabHotels Customer Success Executive interview?
FabHotels interview process usually has 1 rounds. The most common rounds in the FabHotels interview process are HR.

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FabHotels Customer Success Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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