FabHotels Customer Success Executive Interview Questions and Answers

Q1. Crucial quality of a sales person?
Ans. 
The crucial quality of a sales person is effective communication skills.
• Effective communication skills are essential for building rapport with clients and understanding their needs.

• A sales person should be able to clearly articulate the benefits and features of a product or service.

• Active listening is important to understand customer concerns and address them effectively.

• Negotiation and persuasion skills are crucial fo...read more
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Q2. Difference between sales and marketing?
Ans. 
Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.
• Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.

• Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

• Sales is a short...read more
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Q1. Tell about convincing a customer
Ans. 
Convincing a customer requires understanding their needs and providing a solution that meets those needs.
• Listen actively to the customer's concerns and needs

• Provide relevant information and benefits of the product/service

• Address any objections or hesitations the customer may have

• Offer a solution that meets the customer's needs and budget

• Follow up with the customer to ensure satisfaction and address any further concerns
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Q2. Then relationshipanagement
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Q3. Personal details and work
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Q1. General questions
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Q2. About yourself and experience
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There is a question based on Rest API and another question on Java

Q1. Tell me about basic introductions
Ans. 
Basic introductions involve greeting someone and providing your name and possibly some additional information about yourself.
• Start by greeting the person, such as 'Hello' or 'Hi'

• Provide your name, such as 'My name is John'

• Optionally, share some additional information about yourself, like 'I work as a Customer Support Executive at XYZ Company'

• End with a question or statement to continue the conversation, like 'How can I
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Q2. Tell me about inhand salary
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Inhand salary refers to the amount of money an employee receives after deductions such as taxes and other withholdings.
• Inhand salary is the actual amount an employee takes home after deductions for taxes, insurance, and other benefits.

• It is different from the gross salary, which is the total amount before deductions.

• Inhand salary can vary based on factors such as tax rates, insurance premiums, and other deductions.

• Empl...read more
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Q1. Brief introduction
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Q2. Tell me about family backgrounds
Ans. 
My family background is diverse and includes a mix of cultures and traditions.
• My family consists of members from different cultural backgrounds.

• We celebrate various holidays and traditions from different cultures.

• Family gatherings often involve a blend of different cuisines and customs.
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Q3. Why you want to join this company
Ans. 
I am impressed by the company's reputation for excellent customer service and innovative solutions.
• Company's reputation for excellent customer service

• Innovative solutions offered by the company

• Opportunity for growth and development in the company
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Customer related case study nothing very serious. Situation based

Q1. Asked questions About the company and how you are ideal person for the company
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Q2. They have asked about your education and then about company
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