Tata Starbucks Customer Care Executive Interview Questions and Answers

The crucial quality of a sales person is effective communication skills.

• Effective communication skills are essential for building rapport with clients and understanding their needs.

• A sales person should be able to clearly articulate the benefits and features of a product or service.

• Active listening is important to understand customer concerns and address them effectively.

• Negotiation and persuasion skills are crucial fo...read more

Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.

• Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.

• Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

• Sales is a short...read more

Convincing a customer requires understanding their needs and providing a solution that meets those needs.

• Listen actively to the customer's concerns and needs

• Provide relevant information and benefits of the product/service

• Address any objections or hesitations the customer may have

• Offer a solution that meets the customer's needs and budget

• Follow up with the customer to ensure satisfaction and address any further concerns