Expertrons Mentor Interview Questions and Answers

Topic was should addhar card be mandatory in banks

Q1. Why do you want to join byjus?
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Q2. Are you aware about the job role?
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Q1. What is customer support?
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Customer support is the assistance provided to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It can be provided through various channels such as phone, email, chat, and social media.

• Customer support aims to ensure customer satisfaction and retention.

• Examples include troubleshooting technical problems, processing returns, and providing prod
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Q2. Difference between customer support and customer service
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Customer support focuses on resolving issues and providing technical assistance, while customer service focuses on building relationships and enhancing customer satisfaction.
• Customer support involves addressing technical issues and providing solutions.

• Customer service focuses on building relationships and enhancing customer satisfaction.

• Customer support may involve troubleshooting software or hardware problems.

• Customer...read more
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Q1. Covinceing skills how to manager a customer
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Convincing skills are essential to effectively manage a customer by understanding their needs and providing solutions.
• Listen actively to the customer's concerns and needs

• Empathize with the customer to build rapport

• Present solutions that address the customer's specific needs

• Handle objections calmly and provide relevant information to overcome them

• Follow up with the customer to ensure satisfaction
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Q2. Scenioreo questions, why do u join byjus
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Q1. Explain in brief Trade Life Cycle
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Q2. Why do you want to take up this role
Ans. 
I am passionate about education and eager to inspire students while contributing to academic growth and research in my field.
• I have a strong passion for teaching and mentoring students, as seen in my previous role where I guided undergraduates in research projects.

• I believe in fostering a collaborative learning environment, which I demonstrated by organizing group discussions and workshops in my last position.

• I am comm...read more
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Q1. Just verifiable certicates
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Verifiable certificates are essential for ensuring credibility and authenticity.
• Verifiable certificates should come from reputable institutions or organizations.

• Certificates should include specific details such as date of completion, course name, and issuer.

• Certificates should have a unique identifier or verification code for easy validation.

• Certificates should be easily accessible online for verification purposes.
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Q2. Talking about relevent question in education
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Q3. Type of education
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I believe in providing a well-rounded education that focuses on academic excellence, character development, and real-world skills.
• Focus on academic excellence through rigorous curriculum and high standards

• Emphasize character development through values education and social-emotional learning

• Teach real-world skills such as critical thinking, problem-solving, and communication

• Offer a variety of extracurricular activities
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Q4. Micro teaching level
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Q1. Talk abou education motivation
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Education motivation is crucial for students to stay engaged and committed to their learning journey.
• Motivation can come from intrinsic factors like personal interest and passion for a subject

• External factors such as encouragement from teachers and parents can also play a role

• Setting achievable goals and celebrating small victories can boost motivation

• Creating a positive and supportive learning environment can enhance
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Q1. How cam you add your knowlegde to college
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I can add my knowledge to the college by sharing my expertise in the subject matter, engaging students in discussions, and incorporating real-world examples into my teaching.
• Engage students in discussions to deepen their understanding

• Incorporate real-world examples to make the material more relatable

• Share my expertise in the subject matter through lectures and workshops
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Q2. My ability to collaborate effectively with cross functional teams and will enable to deliver robust solution to college.
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Q1. Subject related questions were asked
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