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Etihad Airways Guest Service Agent Interview Questions and Answers

Updated 29 Sep 2022

Etihad Airways Guest Service Agent Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Assignment 

English and some question about the company

Round 3 - One-on-one 

(2 Questions)

  • Q1. Talk about your self and also they will ask you what you know about this company
  • Q2. Why you applied for the job?
  • Ans. 

    I applied for the job because I enjoy providing excellent customer service and have a passion for hospitality.

    • I have a strong background in customer service and enjoy interacting with people.

    • I have a genuine passion for the hospitality industry and enjoy creating positive experiences for guests.

    • I am highly organized and detail-oriented, which are important skills for a Guest Service Agent.

    • I am a good problem solver and...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep searching and you will got what you want , one day you will got it because you discovered ❤️.

Interview questions from similar companies

I applied via Company Website and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. App se koi ghuse me bat karta hai to kya karegi
  • Q2. App ko koi jyda selery dega to app job choregi ya nhi
  • Ans. Sir me job to nhi chorungi q ki ye mera mn lyak kam.hai jisme mn lge ohi kam karna chiye
  • Answered Anonymously
  • Q3. App tecket executive q karna chati hai
  • Q4. Q sir me isme mhir hu or me achhe se kar leti hu
  • Q5. App se koi staff batimiji se bat karta hai to kya karegi
  • Q6. Me use achhe se bat karungi
Round 3 - Group Discussion 

Jyoti singh vill eksar post eksar

Interview Preparation Tips

Interview preparation tips for other job seekers - sir mujhe is job ki jarurt hai app rakh lo job pe to bhu achhe se km karungi app ko dukhi nhi karungi🙏🙏

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self Introduction , education, experience and hobby
  • Q2. Experience Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, experience , self confidence, hobby, education, how much family members??

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(1 Question)

  • Q1. Why u want to join contact centre?

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company to work with best airline in the world.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Feb 2024.

Round 1 - Aptitude Test 

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one 

(4 Questions)

  • Q1. Just normal question about Tell me about your self
  • Q2. Tell me about yourself
  • Q3. Most common query asked by the passager
  • Q4. Thoughts on india market
  • Ans. 

    India market is diverse and rapidly growing, offering great opportunities for customer service executives.

    • India has a large and diverse customer base with varying needs and preferences.

    • Rapidly growing economy leading to increased demand for customer service across industries.

    • Cultural nuances and regional differences require tailored customer service strategies.

    • Emerging technologies and digitalization are transforming c...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

What is customer service

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is aviation
  • Ans. 

    Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.

    • Aviation involves the operation and management of aircraft.

    • It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

    • Aviation encompasses the design, development, and production of aircraft.

    • It also involves the use of aircraft for transportation, military purposes, a...

  • Answered by AI
  • Q2. How will handle an angry passenger
  • Ans. 

    To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their frustration

    • Apologize sincerely for any inconvenience caused

    • Offer a solution or alternative options

    • Follow up to ensure their satisfaction

  • Answered by AI
  • Q3. What is aviation security
  • Ans. 

    Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.

    • Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

    • It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...

  • Answered by AI
  • Q4. What is your salary expectation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is excepted from me
  • Q2. How have been your company in last three year
  • Ans. 

    Our company has shown steady growth over the past three years.

    • Increased revenue by 15% each year

    • Expanded our customer base by 20%

    • Introduced new products and services to meet customer demands

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What was your last salary
  • Q2. Where do you stay in Delhi ncr?
Round 3 - Technical 

(2 Questions)

  • Q1. What do you know about Call Ba?
  • Q2. What is good customer service
  • Ans. 

    Good customer service is providing prompt, efficient and friendly assistance to customers.

    • Promptly addressing customer concerns and inquiries

    • Efficiently resolving issues and providing solutions

    • Being friendly and empathetic towards customers

    • Going above and beyond to exceed customer expectations

    • Providing clear and concise communication

    • Being knowledgeable about products and services

    • Showing appreciation for customer loyalt...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to clear this interview... Every thing is easy

Etihad Airways Interview FAQs

How many rounds are there in Etihad Airways Guest Service Agent interview?
Etihad Airways interview process usually has 3 rounds. The most common rounds in the Etihad Airways interview process are Resume Shortlist, Assignment and One-on-one Round.

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Etihad Airways Guest Service Agent Salary
based on 5 salaries
₹1 L/yr - ₹6 L/yr
At par with the average Guest Service Agent Salary in India
View more details

Etihad Airways Guest Service Agent Reviews and Ratings

based on 5 reviews

4.9/5

Rating in categories

5.0

Skill development

4.9

Work-life balance

4.6

Salary

4.0

Job security

4.6

Company culture

4.3

Promotions

4.6

Work satisfaction

Explore 5 Reviews and Ratings
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