Envision Software Engineering Senior Processing Executive Interview Questions and Answers

Simple English questions were asked there. It was very simple

Q1. Tell me about your self
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Q2. Why you want to join this job
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Q1. Introduction about yourself
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I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and escalations

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service performance
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Q2. Speak on a topic given
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The importance of effective communication in customer service
• Clear and concise communication builds trust with customers

• Active listening is crucial to understanding customer needs

• Empathy and patience are key in resolving customer issues

• Providing timely and accurate information enhances customer satisfaction
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Q1. Can you tell me about yourself?
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My name is saman Fatima Iive in Lucknow I have completed my graduation from Lucknow University.i have a five members in my family my father is a buisness man and my mother is a housewife my hobbies are singing and cooking
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Q2. Do you have any relevant experience?
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Yes, I have over 5 years of experience in customer service roles.
• Worked as a customer service representative for XYZ Company for 3 years

• Managed a team of customer service agents at ABC Company for 2 years

• Received multiple awards for excellent customer service skills
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Q3. Why should.I hire you?what is bpo?
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You should hire me because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service. BPO stands for Business Process Outsourcing.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - committed ...read more
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Q4. Tell me about your yesterday routine?
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My yesterday routine involved starting the day with exercise, followed by work, and ending with dinner with family.
• Started the day with a morning workout

• Worked on customer service tasks throughout the day

• Had dinner with family in the evening
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Q5. Why do you want to join this organisation?
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I am impressed by the company's commitment to customer satisfaction and innovation.
• I admire the company's reputation for excellent customer service.

• I am excited about the opportunity to contribute to a team that values innovation.

• I believe in the company's mission and values, and want to be a part of their success.
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Q1. About my last job
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Q2. Favourite moment of life
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My favorite moment was when I graduated from college, surrounded by family and friends, celebrating years of hard work and dedication.
• The ceremony was held outdoors on a sunny day, creating a joyful atmosphere.

• I felt immense pride walking across the stage to receive my diploma.

• My family surprised me with a celebration dinner afterward, filled with laughter and love.

• I received heartfelt messages from friends who support
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