1 MYCPE ONE Customer Service Associate Interview Questions & Answers | Complete Prep Guide 2025

MYCPE ONE Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

posted on 26 May 2022

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Aptitude Test

Test on talent LMS for the subject like Verbal aptitude, Quant, Accounting entries and basic accounting questions

Round 2 - Technical

(1 Question)

Q1. Some Accounting entries such as depreciation, golden rule account real nominal personal, tax provision, excel formulas

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Interview Preparation Tips

Topics to prepare for MYCPE ONE Customer Service Associate interview:

English
Communication Skills
Maths
Decision making
Basic accounting
Journal entries

Interview preparation tips for other job seekers - One must have prior knowledge of US tax and accounting and softwares clients which uses

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Senior Associate Interview Questions & Answers

Cogneesol

Anonymous

posted on 17 Oct 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Technical

(1 Question)

Q1. Salaries related enteries

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Senior Associate Interview Questions & Answers

Flatworld Solutions

Anonymous

posted on 28 Oct 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

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Round 2 - HR

(1 Question)

Q1. Basic questions

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Round 3 - One-on-one

(3 Questions)

Q1. Basic questions

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Q2. Self introduction

Add your answer

Q3. Previous experience

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Senior Associate Interview Questions & Answers

Randstad

Sachin Sawane

posted on 13 Dec 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - HR

(1 Question)

Q1. Normal question no deficult

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Round 3 - One-on-one

(1 Question)

Q1. Normal question related process

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Round 4 - One-on-one

(1 Question)

Q1. Normal question related process

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Senior Associate Interview Questions & Answers

Randstad

Anonymous

posted on 1 Aug 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Technical

(2 Questions)

Q1. Basics of tools

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Q2. Moderate and logical

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Customer Service Associate Interview Questions & Answers

Team Lease

Anonymous

posted on 7 Jun 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

More than 8 weeks

Result

Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. How can you customer problem handling

Ans.

Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process

Answered by AI

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Q2. How can customer evry problem solve

Ans.

Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process

Answered by AI

Add your answer

Q3. How do you handle an angry customer?

Ans.

I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please

Process Associate Interview Questions & Answers

Cogneesol

Anonymous

posted on 26 Nov 2022

I applied via Walk-in and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Reasoning and english test are there in offline mode

Round 3 - HR

(1 Question)

Q1. Tell me something about yourself,your previous job experience in details,why you left your previous companies,are you comfortable in night shifts,your salary expectation & when will you join if you will sh...

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Round 4 - TL Round

(2 Questions)

Q1. Just same questions as hr round

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Q2. Hobbies,family related,father bussiness

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Interview Preparation Tips

Topics to prepare for Cogneesol Process Associate interview:

English, reasoning

Interview preparation tips for other job seekers - You will shortlist in this company if you are looking for low package or you will have a good connection internally with some leading person.Otherwise if a experienced person will go without any reference they will not select him as saying that you are not fit for our budget.Be careful from HR Bhagt sharma.He is most clever & wrong person.I gave all interview round.He ask me to wait for 1 week.If you will not selected we will see for other opportunity for you if we can.2 weeks passed he is just saying that we are shortlisting after 2 weeks he says that our budget is low.I agreed to join on that budget i.e:- 3 lac. But then they said me to give a fresh interview as of now.Next day i have gone there & spend my half of day.After all rounds,they just said that your communication skills are not upto mark of that.In my front a girl was sitting,she was fresher as we had words for a moment like where she had come from.A manager came to her & said her that i had called bhagat sharma & he will shortlist her.She need not to worry.I was lacking in communication skills then why he didn't give me feedback in my ist time.Just they are hanging job seekers & want that they will join on fresher budget.Anyhow I am joining HCL now & its a much big company than hcl.I don't think their feedback was genuine,if it was then why i have selected in hcl brand in technical role also??

Process Associate Interview Questions & Answers

Cogneesol

Manish

posted on 21 Jul 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - Aptitude Test

It was an simple mcq questions

Round 2 - HR

(2 Questions)

Q1. What do you know about our company

Add your answer

Q2. Why do you want to join this field

Add your answer

Process Associate Interview Questions & Answers

Flatworld Solutions

Anonymous

posted on 16 Mar 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Introduction about Myself . my strength and weak etc.

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Q2. Share Your every experience in Your past Designation. Pls don't talk abt Your Personal Life. Be Bold enough to sustain and overcome from each and every situation.

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Q3. Be as Calm as enough pls don't loose ur patience

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Interview Preparation Tips

Interview preparation tips for other job seekers - Go neatly and we'll dressed up.

Customer Care Executive Interview Questions & Answers

Invensis Technologies

Anonymous

posted on 13 Sep 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Sep 2023. There were 5 interview rounds.

Round 1 - One-on-one

(2 Questions)

Q1. Self Introduction

Add your answer

Q2. Qualification, Job experience, About native and Goals

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. Self Introduction

Add your answer

Q2. Qualification, Job Experience, About Native and Goals

Add your answer

Round 3 - One-on-one

(2 Questions)

Q1. Self Introduction

Add your answer

Q2. Qualification, Job Experience, About Native and Goals

Add your answer

Round 4 - One-on-one

(2 Questions)

Q1. Self Introduction

Add your answer

Q2. Qualification, Job Experience, About Native and Goals

Add your answer

Round 5 - One-on-one

(2 Questions)

Q1. Self Introduction

Add your answer

Q2. Qualification, Job Experience, About Native and Goals

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Get the best opportunity to improve communication skills and many more things.

MYCPE ONE Interview FAQs

How many rounds are there in MYCPE ONE Customer Service Associate interview?

MYCPE ONE interview process usually has 2 rounds. The most common rounds in the MYCPE ONE interview process are Aptitude Test and Technical.

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MYCPE ONE Customer Service Associate Interview Questions and Answers

MYCPE ONE Customer Service Associate Interview Experiences

1 interview found

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