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Enterstellar Softwares

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4.5

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Enterstellar Softwares Customer Support Executive Interview Questions and Answers

Updated 23 Sep 2024

Enterstellar Softwares Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 23 Sep 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. General question and screening of the resume

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Questions about the communication and effectiveness of the work

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the good place to work at , ppl here are so motivated and passionate and personally i learnt a lot from everyone here especially Calwin Richard Suresh and Selva

Top trending discussions

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Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

Got a question about Enterstellar Softwares?

Ask anonymously on communities.

Interview questions from similar companies

Sales Executive Interview Questions & Answers

TCS

Anonymous

posted on 26 Oct 2020

I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. I know ,what is it your questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.

Customer Support Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 19 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR

(3 Questions)

Q1. Ask my introduction?

Add your answer

Q2. And my last experience

Add your answer

Q3. Check my ability to how speak with the customers.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a wonderful experience for me...I am so happy to have as a agent of Tech Mahindra. And I have learnt so many things...there have a career growth to be as TL,Quality,Trainer etc...Its a good platform!

Customer Support Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 7 Jul 2021

I applied via Naukri.com and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire

4 Questions

Q1. 1.what is customer support?

View 24 more answers

Q2. 2. Types of customer support?

Ans.

Types of customer support include phone support, email support, live chat support, self-service support, and social media support.

Phone support: Assisting customers over the phone.
Email support: Resolving customer queries through email communication.
Live chat support: Providing real-time assistance through chat platforms.
Self-service support: Offering online resources and FAQs for customers to find solutions independen...

Answered by AI

View 8 more answers

Q3. How to handle a frustrated customer

Ans.

Listen actively, empathize, apologize, offer solutions, and follow up.

Listen actively to their concerns and let them vent their frustration.
Empathize with their situation and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the customer to ensure their satisfaction and build a positive re...

Answered by AI

View 8 more answers

Q4. What can be customer queries?

Ans.

Customer queries can range from product inquiries to technical issues and billing problems.

Product inquiries
Technical issues
Billing problems
Order status
Returns and refunds
Shipping and delivery
Account management
Complaints and feedback

Answered by AI

View 5 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was quite easy and smooth, recruiter was very helpful. On half hour i got confirmation from them that i was selected and on the same day was my induction. Training period is the honeymoon period. All the best chicos

Customer Support Executive Interview Questions & Answers

Wipro

Anonymous

posted on 24 Apr 2022

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

Some multiple questions are coming and after that reading peragraph

Round 2 - Coding Test

After they are checking typing speed they provide 1 topic we have to right

Interview Preparation Tips

Interview preparation tips for other job seekers - After that ops round with manger on video call

Customer Support Executive Interview Questions & Answers

Wipro

Anonymous

posted on 24 Apr 2022

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

Basic questions we have to resolve and multiple questions we have to select correct one

Round 2 - Case Study

They provide 1 topic we have to define it read it

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very good if people are facing any issue they are not getting so

Sales Executive Interview Questions & Answers

Amazon

Anonymous

posted on 19 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - One-on-one

(4 Questions)

Q1. Why you are joining our company?

Add your answer

Q2. To get better experience so my future will secure to work company like you. I will do my best for company.

Add your answer

Q3. Many others like this

Add your answer

Q4. According to question.

Add your answer

Interview Preparation Tips

Topics to prepare for Amazon Sales Executive interview:

Bioinformatics
Excel
Export
Marketing
Sales
Communication Skills
Computer
Accounting

Interview preparation tips for other job seekers - Do your best don't give up until you will not succeed in life .

Customer Support Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 22 Apr 2021

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. What did you do yesterday?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

Sales Executive Interview Questions & Answers

Amazon

Anonymous

posted on 20 Nov 2019

I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. They asked about How have you developed Business in your Ex Company

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I explained that we rigorously used to do telling calling as well as Birthday-Anniversary wish and offer calling and thus we used to develop our Business. I was First Got Hired through Consultancy via Naukari and after seeing my performance, Amazon-Prione consumed me to the main business on pay roll.

Customer Support Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire

3 Questions

Q1. VERSANT TEST(English language and voice test)

Add your answer

Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard

Add your answer

Q3. Salary discussion

Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Enterstellar Softwares Interview FAQs

How many rounds are there in Enterstellar Softwares Customer Support Executive interview?

Enterstellar Softwares interview process usually has 2 rounds. The most common rounds in the Enterstellar Softwares interview process are HR and One-on-one Round.

How to prepare for Enterstellar Softwares Customer Support Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Enterstellar Softwares. The most common topics and skills that interviewers at Enterstellar Softwares expect are International Voice Process, Night Shift, US Shift, customer support and voice process.

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Enterstellar Softwares Customer Support Executive Salary

based on 4 salaries

₹2.8 L/yr - ₹3.3 L/yr

6% more than the average Customer Support Executive Salary in India

View more details

Enterstellar Softwares Salaries in India

Customer Service Executive 5 salaries	₹2.3 L/yr - ₹4.6 L/yr
Software Developer 4 salaries	₹2.5 L/yr - ₹6.3 L/yr
Customer Support Executive 4 salaries	₹2.8 L/yr - ₹3.2 L/yr
Business Analyst 3 salaries	₹6 L/yr - ₹8.5 L/yr
Quality Analyst 3 salaries	₹2.5 L/yr - ₹3.2 L/yr