Encalm Hospitality Interview Questions, Process, and Tips

The liquor receiving process involves inspecting and verifying incoming liquor shipments.

• Inspect the shipment for any signs of damage or tampering

• Verify the quantity and quality of the liquor received

• Check the accuracy of the shipment against the purchase order or invoice

• Record the details of the received liquor, including batch numbers and expiration dates

• Ensure proper storage and handling of the liquor

• Update inventor

GRN stands for Goods Receipt Note. It is a document used to record the receipt of goods into a warehouse or inventory system.

• GRN is an important part of the supply chain management process.

• It is used to verify the quantity and quality of goods received.

• GRN includes details such as the supplier's name, purchase order number, item description, quantity received, and any discrepancies or damages.

• It helps in maintaining ac...read more

Standard temperatures vary depending on the type of goods being transported.

• Different goods have different temperature requirements for storage and transportation.

• Perishable goods like fruits and vegetables require temperatures between 0-10 degrees Celsius.

• Frozen goods like ice cream and frozen meat require temperatures below -18 degrees Celsius.

• Pharmaceutical products often require temperatures between 2-8 degrees Cel...read more

The candidate should provide their current job pay slips.

• Provide the most recent pay slips from your current job

• Include details such as salary, bonuses, and deductions

• Ensure the pay slips are authentic and not manipulated

• If you don't have the pay slips, explain the reason why

I will ensure the receiving process by implementing strict quality control measures and efficient communication channels.

• Implementing a comprehensive quality control system to ensure that all received goods meet the required standards

• Establishing clear communication channels with suppliers to ensure timely and accurate delivery of goods

• Conducting regular inspections and audits to identify any issues or discrepancies in...read more

When material comes for delivery, we check for quality, quantity, and documentation.

• Check the quality of the material to ensure it meets the required standards.

• Verify the quantity of the material matches the order and inspect for any damages.

• Review the documentation such as packing slips, invoices, and certificates of authenticity.

• Ensure the material is properly labeled and identified.

• Check for any special handling or ...read more

Points to check when receiving an invoice from a vendor

• Verify the accuracy of the invoice details, such as vendor name, address, and contact information

• Check if the invoice matches the purchase order or contract terms

• Ensure the quantities, prices, and calculations are correct

• Validate that the goods or services have been received as stated in the invoice

• Confirm that any applicable taxes or discounts have been applied ac...read more

There are several types of invoices used in supply chain management.

• Standard invoice: Used for regular purchases and payments.

• Pro forma invoice: Issued before the actual invoice to provide an estimate of costs.

• Commercial invoice: Used for international shipments to provide customs information.

• Credit memo: Issued to adjust or correct an existing invoice.

• Debit memo: Issued to request additional payment for goods or servi...read more

My aim is to create innovative and delicious food and beverage experiences that exceed customer expectations.

• Creating unique menu items that showcase local ingredients

• Implementing sustainable practices in the kitchen

• Providing exceptional customer service to ensure guest satisfaction

Handle the situation calmly and professionally by following established protocols and ensuring the safety of all guests and staff.

• Politely ask the guest to calm down and refrain from abusive behavior.

• If the guest continues to be disruptive, discreetly inform security or management for assistance.

• Offer to call a cab or arrange for a safe ride home if the guest is too intoxicated to drive.

• Ensure the safety of other guest...read more

The average sale of our company is $500,000 per month.

• Average monthly sales: $500,000

• Yearly sales: $6,000,000

• Sales may vary based on seasonality and promotions

A lounge is a comfortable area for relaxation or socializing, often found in hotels, airports, or clubs.

• Lounge areas typically offer comfortable seating, refreshments, and sometimes entertainment.

• Lounge access is often granted to members or guests of certain establishments.

• Examples of lounges include airline lounges, hotel lounges, and VIP lounges at events.

Yes, I have previous experience working in a lounge setting.

• Worked as a lounge hostess at XYZ Lounge for 2 years

• Managed guest reservations, seating arrangements, and special requests

• Ensured high level of customer satisfaction through personalized service

• Collaborated with kitchen and bar staff to ensure smooth operations

Guest complaints can arise due to various reasons such as poor service, cleanliness issues, noise disturbances, etc.

• Guest complaints can be related to poor service provided by staff members.

• Cleanliness issues in the hotel room or common areas can lead to guest complaints.

• Noise disturbances from neighboring rooms or outside the hotel can also result in guest complaints.

• Issues with amenities or facilities not meeting gue...read more