Elite Investment Advisory Services Desktop Support Engineer Interview Questions and Answers

Q1. What is difference between share printer and network printer?
Ans. 
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
• Shared printer is connected to a single computer and shared over a network

• Network printer is directly connected to the network

• Shared printer requires the host computer to be turned on for printing

• Network printer can be accessed by multiple users without relying on a single computer
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Q2. What is technical issues on desktop support engineer?
Ans. 
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
• Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

• Resolving software issues like operating system errors, application crashes, and driver conflicts

• Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
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Q3. Is system is restart multiple times what was the issue?
Ans. 
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
• Check for any recent software installations or updates that may have caused conflicts

• Look for any hardware issues such as overheating or faulty components

• Check system logs for any error messages that may indicate a corrupt system file

• Consider running diagnostic tests to identify the root cause of the restarts
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Q4. What is Dora process?
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DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
• Discover: Identify the current state of IT operations

• Observe: Monitor and analyze the performance and issues

• Rationalize: Evaluate and prioritize improvements

• Automate: Implement automation to streamline processes
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Q5. What is the latest OS?
Ans. 
The latest OS is Windows 11, released by Microsoft in October 2021.
• Windows 11 is the latest operating system released by Microsoft

• It was officially released in October 2021

• Windows 11 comes with new features like a redesigned Start menu and Taskbar
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Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
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Q2. What is your project.
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Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
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Q1. Self introduced
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Q1. Which application you were worked in last company
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Q1. Outlook configure
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Q1. Printer installation
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Q2. Hardware troubleshoot
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Q3. Window installation
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Q1. Diffrence between workgroup and domain
Ans. 
Workgroup is a peer-to-peer network where each computer has its own security settings. Domain is a centralized network managed by a server.
• Workgroup is suitable for small networks with few computers.

• In a workgroup, each computer has its own user accounts and security settings.

• In a domain, user accounts and security settings are managed by a central server.

• Domain is suitable for large networks with many computers.

• Domain...read more
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Q2. How to pat file backup
Ans. 
To pat file backup, use a backup software or manually copy the files to a backup location.
• Use a backup software like Acronis True Image or EaseUS Todo Backup

• Manually copy the files to an external hard drive or cloud storage

• Ensure that the backup location is secure and easily accessible

• Schedule regular backups to avoid data loss
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Q3. What is dns describe dns
Ans. 
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS can also be used for email routing and other network services
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Q1. Related Work Experience
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Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
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Q2. Dora process, Active Directory and domain controller
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Q1. Technical and communication skills
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Q1. Difference between windows 10 and 11
Ans. 
Windows 11 is the latest version of the Windows operating system, with new features and improvements over Windows 10.
• Windows 11 has a redesigned Start menu and taskbar compared to Windows 10.

• Windows 11 offers better support for multitasking with features like Snap Layouts and Snap Groups.

• Windows 11 has improved gaming capabilities with DirectStorage and Auto HDR support.

• Windows 11 requires newer hardware specifications...read more
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Q2. Troubleshooting of Outlook .pst and . Ost
Ans. 
Troubleshooting Outlook .pst and .ost files involves checking for file corruption, repairing files, and ensuring proper synchronization.
• Check for file corruption by running the Inbox Repair Tool (scanpst.exe)

• Repair the files by creating a new Outlook profile or rebuilding the .ost file

• Ensure proper synchronization by checking Outlook settings and server connectivity

• Consider recreating the Outlook profile if issues pers
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