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Elcamino Software

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3.1

based on 229 Reviews

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Elcamino Software Senior Customer Support Executive Interview Questions and Answers

Updated 2 Feb 2023

Elcamino Software Senior Customer Support Executive Interview Experiences

1 interview found

Senior Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 2 Feb 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General question ask in the aptitude test these are multiple choice question of english grammer and gk

Round 3 - HR 

(2 Questions)

  • Q1. About company and social media platforms
    • Add your answer
  • Q2. About your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep confidence level up. Always positive thinking

Top trending discussions

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Interview Tips & Stories
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honestword
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ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Imarque Solutions user image Anonymous

posted on 26 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • Answered by AI
    Add your answer
  • Q2. Why u choose this line
  • Ans. 

    I chose this line because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to interact with diverse range of people

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Imarque Solutions Customer Service Executive interview:
  • Communication Skills
  • Negotiation Skills
  • MS Office
  • Computer Skills
Interview preparation tips for other job seekers - I have not worked in many companies bu i think If you are fresher I am telling in bpo or customer service for domestic voice process u will get maximum 14 to 18 thausand in hand salary as I experienced till now. When selecting any company u should be very confident in negotiations of salary and probation period other they put u in 6 or 8 months probation period and your job is not permanent until ur probation period running and ur pf will not start to deduct.

Customer Care Executive Interview Questions & Answers

BPO+ user image Anonymous

posted on 14 May 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to handle the customer anger
  • Ans. 

    Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

    • Stay calm and composed to de-escalate the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the custo

    • Answered by AI
    View 1 more answer

Customer Service Executive Interview Questions & Answers

Athena BPO user image Anonymous

posted on 14 May 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. Why we should hire your?
    • Add your answer
  • Q3. Why you want to work in our company?
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. How long you work in our company?
    • Add your answer
  • Q2. Tell me about your self?
    • Add your answer

Customer Care Executive Interview Questions & Answers

Vishnu Solutions user image Anonymous

posted on 6 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself
    • Add your answer

Customer Support Executive Interview Questions & Answers

Sequential Technology International user image Anonymous

posted on 29 Oct 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Paragraph writing on any topic.

Round 3 - Technical 

(1 Question)

  • Q1. Typing test and check basis knowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Born for reality. Give best in doing everything. God bless 🙏

Customer Service Associate Interview Questions & Answers

Altius Customer Services user image Anonymous

posted on 8 Nov 2022

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

General aptitude questions on GK and maths

Round 3 - HR 

(2 Questions)

  • Q1. Description of previous experience
    • Add your answer
  • Q2. Current package and Salary expectation
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Operations interview round about experience and skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills is a must. Experience in Sales and customer service is advantageous.

Senior Customer Service Executive Interview Questions & Answers

Vcare Call Center user image Anonymous

posted on 24 Sep 2022

I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something about yourself.
    • Add your answer
  • Q2. Why did you leave your last company?
    • Add your answer
  • Q3. What is your salary expectation?
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Tell me about your work profile in your last company.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very confident and answer every question they ask from you in the decent manner.
These people not very professional so anyone can pass the interview.

Customer Service Executive Interview Questions & Answers

Imarque Solutions user image Anonymous

posted on 21 Mar 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Group Discussion 

Group number discussion

Round 2 - Technical 

(1 Question)

  • Q1. Tell me about self introduction
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Last company where worked
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me about company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good discipline basic knowledge

Customer Care Executive Interview Questions & Answers

BPO+ user image Anonymous

posted on 20 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. The very first question is same for all about yourself Second one they want to check communication so they asked questions like how you spend ur last day abhiut experience.thats it
    • Add your answer
Round 3 - Aptitude Test 

Most probably they give you typing test if you clear then may be versant .

Round 4 - One-on-one 

(1 Question)

  • Q1. This is main round or we can say it is a client or technical round . In this they firstly start with intro then ask about job role , ask about your experience and give a topic to speak for 2 min.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - As I given too many interviews. So my first advise is work on your communication means English speaking.
The second think is there is 70 % english and 30% body language how respectfully actively you response to HR quest .
And last but not least confidence that you crack this interview. All the best.
More about working at Elcamino Software

Elcamino Software Interview FAQs

How many rounds are there in Elcamino Software Senior Customer Support Executive interview?
Elcamino Software interview process usually has 3 rounds. The most common rounds in the Elcamino Software interview process are Aptitude Test, HR and Resume Shortlist.

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