Edenred Customer Service Executive Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I excel at communication and problem-solving

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM systems and other customer service tools
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Q2. What do you know about the company
Ans. 
The company is a leading provider of customer service solutions in the tech industry.
• Provides customer service solutions for tech companies

• Known for excellent customer support

• Focuses on enhancing customer experience through innovative solutions
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Q1. What do you mean by customer service
Ans. 
Customer service refers to the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emai...read more
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Q2. How do you handle the stress with the given project
Ans. 
I handle stress by prioritizing tasks, taking breaks, and seeking support from colleagues.
• Prioritize tasks based on deadlines and importance

• Take short breaks to relax and recharge

• Seek support from colleagues or supervisors when feeling overwhelmed

• Practice stress-relief techniques such as deep breathing or mindfulness

• Maintain a healthy work-life balance to prevent burnout
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Basic aptitude test was given

Q1. Explain about your current KRA
Ans. 
My current KRA involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, and chat

• Resolving customer complaints and issues in a timely manner

• Ensuring customer satisfaction by providing excellent service

• Maintaining accurate records of customer interactions and transactions
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Q2. Share a tough situation at work and how did you handle the case and came out with a positive outcome?
Ans. 
Handled a difficult customer complaint by actively listening, empathizing, and finding a solution that satisfied the customer.
• Remained calm and composed while listening to the customer's concerns

• Empathized with the customer's frustration and validated their feelings

• Offered a solution that addressed the customer's issue and exceeded their expectations

• Followed up with the customer to ensure their satisfaction and build r
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It was an online written test

Q1. Why do you want to switch your job ?
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Q2. Which KPI according to you is the most important?
Ans. 
Customer satisfaction is the most important KPI for a Customer Support Executive.
• Customer satisfaction directly reflects the quality of service provided

• High customer satisfaction leads to customer loyalty and retention

• Measuring customer satisfaction helps in identifying areas for improvement

• Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)
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Q1. Why revolut and why you have applied for this role
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Q2. Future plans after coming here
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Q1. Have you ever dealt with a difficult situation
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Q1. Salary and compensation round
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Challenging, made me think.

Q1. HR round was quite satisfactory
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It was illogical to judge someone regarding the product knowledge without having any prior training.

It's nice one to be honest

Q1. Tell me about yourself
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Basic email.typing.reading grammar