eClerx Interview Questions, Process, and Tips

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is essential for building and maintaining positive relationships with customers.

• It includes addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

• Examples of good customer service practices include active listening, empathy, and timely responses to customer need...read more
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Q2. How customer service is important
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Customer service is important for building customer loyalty, resolving issues, and creating positive experiences.
• Customer service is crucial for building customer loyalty and retaining customers.

• It helps in resolving customer issues and complaints effectively.

• Good customer service can lead to positive word-of-mouth and repeat business.

• It plays a key role in creating a positive customer experience and building brand rep...read more
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Q1. What was your role and responsibilities
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Q2. What do you know about router
Ans. 
A router is a networking device that forwards data packets between computer networks.
• Routers operate at the network layer of the OSI model

• They use routing tables to determine the best path for data packets to reach their destination

• Routers can be wired or wireless, and are commonly used in home and business networks

• Examples of popular router brands include Cisco, Netgear, and TP-Link
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Q1. Can you provide a self-introduction?
Ans. 
Experienced financial analyst with a strong background in financial modeling and data analysis.
• Over 5 years of experience in financial analysis

• Proficient in financial modeling and forecasting

• Skilled in data analysis and interpretation

• Strong knowledge of accounting principles and financial regulations

• Excellent communication and presentation skills
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Q2. What is dervatives,investment banking,otc,capital markets,types of derivatives?
Ans. 
Derivatives are financial instruments whose value is derived from an underlying asset, investment banking involves providing financial services to corporations, OTC refers to over-the-counter trading, and capital markets are where securities are bought and sold.
• Derivatives are financial instruments whose value is based on an underlying asset, such as stocks, bonds, commodities, or currencies

• Investment banking involves ...read more
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Q1. Talk about covid pandemic for 5 mins ?
Ans. 
The COVID-19 pandemic has had a significant impact on global economies, financial markets, and businesses.
• Global economies experienced recession due to lockdowns and restrictions.

• Financial markets saw increased volatility and uncertainty.

• Businesses had to adapt to remote work and changing consumer behavior.

• Government stimulus packages were implemented to support economies.

• Supply chains were disrupted, leading to shorta
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Q2. What are futures and options?
Ans. 
Futures and options are financial derivatives that allow investors to speculate on the price movements of assets without owning them.
• Futures are contracts to buy or sell an asset at a specified price on a future date.

• Options give the holder the right, but not the obligation, to buy or sell an asset at a predetermined price within a specific time frame.

• Both futures and options are used for hedging, speculation, and arbi...read more
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Q1. Introduction to myself
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Q2. My future planning
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Q3. Introduction to myself and my future planning
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Q1. Introduce yourself
Ans. 
I am a Citrix Administrator with 5 years of experience managing virtual desktop infrastructure.
• 5 years of experience in Citrix administration

• Proficient in managing virtual desktop infrastructure

• Skilled in troubleshooting Citrix-related issues
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Q2. What are the education and work experience
Ans. 
A bachelor's degree in computer science or related field is typically required, along with relevant work experience in IT administration.
• Bachelor's degree in computer science, information technology, or related field

• Experience in IT administration, particularly with Citrix systems

• Certifications such as Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V) may be p...read more
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Q1. What is the role of active directory and how should differentiate group policy?
Ans. 
Active Directory is a directory service that stores information about objects on a network and allows for centralized management. Group Policy is used to manage user and computer settings within an Active Directory environment.
• Active Directory is a centralized database that stores information about network resources such as users, computers, and printers.

• It allows for centralized management of network resources, includ...read more
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Q2. Experience about citrix
Ans. 
I have 5 years of experience working with Citrix, including managing virtual desktops, applications, and troubleshooting issues.
• Managed Citrix XenApp and XenDesktop environments

• Configured and maintained Citrix Provisioning Services

• Troubleshooted user connectivity and performance issues

• Implemented Citrix policies and profiles for security and user experience

• Upgraded Citrix infrastructure to newer versions
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Q3. Diff between service request and incident ?
Ans. 
Service request is a request for a new service or change to an existing service, while an incident is an unplanned interruption to a service.
• Service request is proactive, while incident is reactive

• Service request is planned, while incident is unplanned

• Examples: Requesting access to a new software (service request) vs. software crashing unexpectedly (incident)
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Q4. About ports like 443/80
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Q5. Osi model of network
Ans. 
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven different layers.
• The OSI model stands for Open Systems Interconnection model.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• The model helps in understanding h...read more
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Q6. What is idrac and networking system
Ans. 
iDRAC is Integrated Dell Remote Access Controller used for remote management of Dell servers. Networking system refers to the infrastructure that allows devices to communicate with each other.
• iDRAC stands for Integrated Dell Remote Access Controller

• iDRAC allows remote management of Dell servers

• Networking system refers to the infrastructure that enables devices to communicate with each other

• Networking system includes ha...read more
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Q1. Why do want to join eclerx?
Ans. 
I want to join eClerx because of its reputation for providing excellent analytical services and opportunities for professional growth.
• I am impressed by eClerx's track record of delivering high-quality analytical solutions to clients.

• I am excited about the potential for learning and growth within eClerx's dynamic and innovative work environment.

• I believe that my skills and experience align well with the opportunities av...read more
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Q1. Tell me about financial market?
Ans. 
Financial market is a platform where buyers and sellers trade financial securities, commodities, and other fungible items.
• Financial markets facilitate the exchange of assets such as stocks, bonds, currencies, and derivatives.

• They can be classified into primary and secondary markets based on the issuance of securities.

• Examples include stock exchanges like NYSE and NASDAQ, commodity markets like CBOT and LME, and forex m...read more
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They give trending topics to discuss to check our communication.

Moderate test not too hard basically related to communication, pronounciation, logical reasoning, graphs, charts, numericals...

Q1. About your self?
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Q2. Past Job Experience based Questions...
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Q3. Basic Finance Related Questions
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Q1. Summary of your resume
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Q2. Investment banking topics
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Q3. Derivatives/types
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Q4. Future Contract/forward Contract
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Q5. Money market/Capital Market
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Q6. Accounting Golden rules with Examples and entries..
Ans. 
The accounting golden rules are basic principles that guide the process of recording financial transactions.
• The first golden rule is Debit what comes in, Credit what goes out. For example, when cash is received, it is debited, and when cash is paid out, it is credited.

• The second golden rule is Debit the receiver, Credit the giver. For example, when goods are purchased on credit, the receiver is debited, and the giver i...read more
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The first round was a communication test with an aptitude round consisting of three sections i.e. verbal ability, logical reasoning, and quantitative aptitude.

Q1. What was your final year project?
Ans. 
Developed a machine learning model to predict stock prices using historical data
• Used Python programming language for data preprocessing and model development

• Implemented various machine learning algorithms such as Random Forest and LSTM

• Evaluated model performance using metrics like RMSE and MAE
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Q2. What is the peak bandwidth of 5g network?
Ans. 
The peak bandwidth of 5G network is around 10 Gbps.
• Peak bandwidth of 5G network can reach up to 10 Gbps (Gigabits per second).

• 5G technology offers significantly higher peak data rates compared to 4G networks.

• The actual peak bandwidth may vary depending on network conditions and deployment.

• 5G networks use advanced technologies like massive MIMO and beamforming to achieve high data rates.
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Q3. What is a transistor?
Ans. 
A transistor is a semiconductor device used to amplify or switch electronic signals.
• Transistors are fundamental building blocks of modern electronic devices.

• They can amplify electrical signals, control the flow of current, and act as switches.

• Common types of transistors include bipolar junction transistors (BJTs) and field-effect transistors (FETs).
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Q4. What is an amplifier?
Ans. 
An amplifier is a device that increases the amplitude of a signal.
• An amplifier takes a weak input signal and increases its strength

• It is commonly used in audio systems to increase the volume of sound

• Examples include guitar amplifiers, stereo amplifiers, and operational amplifiers
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Q5. What is Surface mount technology (SMT)?
Ans. 
Surface mount technology (SMT) is a method for producing electronic circuits in which the components are mounted or placed directly onto the surface of printed circuit boards (PCBs).
• Components are mounted directly onto the surface of PCBs, as opposed to through-hole technology where components have leads inserted into holes on the board.

• SMT allows for smaller and lighter electronic devices, as well as automated assembl...read more
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Q6. Last question was scenario based technical question where they expected me to convince a user to purchase a smartphone based on technical specification of that smartphone?
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Q7. Resume based question for my past volunteer experience?
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