DRA Global Senior Operations Manager Interview Questions and Answers

Irrelevant case study and rounds pricess

Q1. Interview questions are aspirational for the candidates. Should keep in mind that the candidates are not in the aspirational role applied for. If the candidate is expected to know about the current busines...read more
Ans. All answers given to best of ability
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Q2. Interviewer seems to have a know it all attitude. Some Rosales are exactly similar, but a higher position is always aspirational.
Ans. All answers furnished with the best of ability
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Q1. Strategy of the current organization and business
Ans. Strategy is seldom known. It is for the candidate to know in the early days what strategy is followed and to compare with the previous organization and make implementations
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Q1. Please your self
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Q2. What your experience????
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Q3. Totally 8 years experience
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Q4. Giving this me opportunity introduce myself i am Vikash kumar yadav I am belong to ranchi but currently staying Delhi goyladairy I am belong to a nuclear family. I am a motivational person cammnucant...read more
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Q1. Previous company your notice period
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Q2. Howmany are total experience??
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Q1. Tell me about the Work Experience
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Q2. How do you improve customer satisfaction
Ans. 
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
• Listen to customer feedback and implement necessary changes

• Provide excellent customer service by training staff and ensuring quick response times

• Resolve customer issues promptly and effectively to show that their concerns are taken seriously
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Q1. Are you comfortable in night shift and do you have experienced in international process?
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Q1. Introduction and related to experience
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Q1. Regarding salary and past experience
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Q1. Interview with manager
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Q1. Interview with Sn. Manager
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Q1. Interview with Director
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Can AI replace Humans?

Q1. How you can convenience a CX(coustmer for make their payments)
Ans. 
By offering multiple convenient payment options and personalized reminders, we can make it easier for customers to make their payments.
• Offer various payment methods such as online payments, mobile payments, automatic bank transfers, and credit card payments

• Send personalized payment reminders via email, text message, or phone call to ensure customers do not forget to make their payments

• Provide easy-to-follow instruction...read more
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Q2. I convenience a CX like saying it's important to your child to study.
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Q3. If you're going to pay this is impact bad credit report if they are out side the internal policy
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Q4. If CX passed the cancel the product withing proper time so they have to pay.
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Q1. About study and experience
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Q2. Basic skill test
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