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Dr IT Group Call Center Executive Interview Questions, Process, and Tips
Dr IT Group Call Center Executive Interview Experiences
1 interview found
Anonymous
I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.
(3 Questions)
- Q1. 1. self introduction ? 2. How spend ur yesterday ?
- Ans.
Yesterday I woke up early in the morning around 6:30 am. freshened up and went to park for jogging. I came back home and took bath than I had breakfast. After that, I called my friend and asked to come my home.we both play games and we had lunch together after that I drop him to his home and I came back to my home and spend the time with my books and surf the internet after that I took dinner and went to bed.That's all
- Q2. 3.what is customer service ? 4. what is e-commerce?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, complaints, and issues.
It is important for building customer loyalty and satisfaction.
Examples include providing product information, resolving billing disputes, and offering technical support.
E-commerce customer service may involve online chat support, email...
- Q3. What do you know about shipment ?
- Ans.
Shipment refers to the process of transporting goods from one place to another.
Shipment can be done through various modes of transportation such as air, sea, road, and rail.
It involves packaging, labeling, and documentation of the goods being transported.
Shipment tracking is an important aspect of the process to ensure timely delivery and customer satisfaction.
Customs clearance is required for international shipments t...
(2 Questions)
- Q1. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing live chat support
- Q2. 1. What is e-commerce
- Ans.
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions between businesses and consumers
It includes activities such as online shopping, electronic payments, and online auctions
Examples of e-commerce platforms include Amazon, eBay, and Alibaba
Interview Preparation Tips
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
Interview Preparation Tips
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is Excel what is vlookup what is your strength and weakness
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me u self and role model
- Q2. Im shalini from warangal, I completed my studies and I am a fresher
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Self introduction
- Q2. Any of 1 topic and why do you want to work in Wipro
- Q3. Tell about the Wipro company
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Jam and previous work experience
Interview Preparation Tips
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Regarding my skills in java,manual testing concepts,my communication skills and analytical konwledge
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. About previous experience, why did I leave the job.
- Q2. The exact reasons I have provided along with the experience.
Interview Preparation Tips
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