Diversey India Hygiene Senior Territory Manager Interview Questions and Answers

Closed a deal with a skeptical client after multiple follow-ups and demonstrations

• Client was hesitant due to bad experience with previous vendor

• Provided detailed product information and addressed concerns

• Scheduled multiple demonstrations to showcase product capabilities

• Followed up regularly to maintain interest and build rapport

• Offered a trial period to gain trust and prove product value

• Closed the deal after building a...read more

I listened to their concerns, apologized for the inconvenience, and offered a solution that met their needs.

• Listen actively to the customer's complaint and let them express their concerns fully.

• Apologize for the inconvenience caused and empathize with their situation.

• Offer a solution that meets their needs and resolves the issue.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Maintain a pos...read more