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Diligent Customer Service Representative Interview Questions and Answers for Experienced

Updated 20 Feb 2024

Diligent Customer Service Representative Interview Experiences for Experienced

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 20 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about a time when you helped resolve a customer's issue
    • Add your answer
  • Q2. What will you do when you don't find any solution to the customer's issue despite you checking on reference materials?
  • Ans. 

    I will escalate the issue to a supervisor or higher level of support for further assistance.

    • Escalate the issue to a supervisor or higher level of support

    • Clearly communicate the situation and steps taken to the customer

    • Apologize for the inconvenience and assure the customer that their issue will be resolved

    • Answered by AI
    Add your answer

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Career Growth
2w (edited)
littleiv
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works at
Capgemini
Tech lead - Tech Mahindra or IBM
I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you
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Customer Service Representative Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 7 Jun 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Shine and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Banking related questions
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Banking related questions
    • Add your answer
  • Q2. Accounts related questions
    • Add your answer

Customer Service Executive Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 10 May 2021

Interview Questionnaire 

1 Question

  • Q1. About my self
    • Add your answer

Customer Service Executive Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 26 Apr 2022

I applied via Naukri.com and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Aptitude Test 

(2 Questions)

  • Q1. Everything about banking. Good communication required.
  • Ans. Essay about banking topic and certain situations.
    • Answered Anonymously
    Add your answer
  • Q2. Explaining about certain banking stratergies.
  • Ans. 

    Banking strategies refer to the plans and actions taken by banks to achieve their goals and objectives.

    • One strategy is to offer personalized services to customers based on their needs and preferences.

    • Another strategy is to use technology to improve efficiency and convenience for customers, such as online banking and mobile apps.

    • Banks also use marketing strategies to attract and retain customers, such as offering reward...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, improve english communication

Senior Software Engineer Interview Questions & Answers

Terralogic Software Solutions user image Anonymous

posted on 14 Mar 2022

I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Based on previous projects
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - joined 4 months back but still no clarity on which project

Senior Software Engineer Interview Questions & Answers

JoulestoWatts Business Solutions user image Anonymous

posted on 12 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2023.

Round 1 - Technical 

(1 Question)

  • Q1. There was simple DSA question ,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont join this company

Customer Service Executive Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 28 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Letter writing for bank customer 

(2 Questions)

  • Q1. Introduce yourself
    • Add your answer
  • Q2. General questions like school memories, hobbies like that..
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. About your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice job for freshers but not experienced because salary is low. Definitely you will get job in this company...

Senior Software Engineer Interview Questions & Answers

Saama Technologies user image Anonymous

posted on 8 Feb 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Form based JS questions. String questions in javascript
    • Add your answer
  • Q2. React interview questions with some state management follow up questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush up on js ,es6, node.js

Senior Software Engineer Interview Questions & Answers

Saama Technologies user image Anonymous

posted on 10 May 2020

I applied via Recruitment Consultant and was interviewed in Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Object Oriented Concepts and basic list/tuple/dictionary/ datetime conversion
    • Add your answer
  • Q2. Project done in last company and how will you help Saama?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to frame answers end to end and stick to what you have done. Don't try to exaggerate.

Senior Software Engineer Interview Questions & Answers

Saama Technologies user image Anonymous

posted on 2 Jan 2022

I applied via Naukri.com and was interviewed in Dec 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Informatica scenario based questions
    • Add your answer
  • Q2. Told to write complex sql queries based on some informations.
    • Add your answer
  • Q3. Agile methodology
    • Add your answer
  • Q4. What do you know about Saama
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview experience and good hike.
More about working at Diligent

Diligent Interview FAQs

How many rounds are there in Diligent Customer Service Representative interview for experienced candidates?
Diligent interview process for experienced candidates usually has 1 rounds. The most common rounds in the Diligent interview process for experienced candidates are HR.

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Diligent Customer Service Representative Interview Process for Experienced

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