Diebold Nixdorf Technical Support Engineer 2 Interview Questions, Process, and Tips

Q1. Introduce more about yourself?
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Q1. How to troubleshoot office issue?
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Q1. Tell us about yourself
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Strong communication skills to effectively communicate with users and IT teams

• Certified in ITIL and CompTIA A+

• Experience in setting up and configuring new hardware
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Q1. Can you tell me about yourself?
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Q2. What are your current job responsibilities?
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Effective communication skills are essential when interacting with customers through email and phone calls.

Q1. About yourself and other basic communication skills
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Q1. Tools used for ticketing,network basics,commands
Ans. 
Ticketing tools, network basics, and commands are essential for Technical Support Associates.
• Ticketing tools: ServiceNow, Jira, Zendesk

• Network basics: IP addressing, subnetting, DNS, DHCP

• Commands: ping, ipconfig, tracert
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Q1. Finnone master activity
Ans. We have support finnone master as per business requirement
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Q2. LOS production support,
Ans. We have handle all LOS issue and taken necessary action my end as well co ordinate with vendor
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Q3. LMS production support
Ans. Reschedule cases,knock off,manual advice,closer cases,add and modified applicant, co applicant and guarentor,mobile number change request,service branches change,downsize cases LOS and LMS
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Q1. About your previous work experience
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Q1. Blue screen of Dead
Ans. 
Blue screen of Death is a Windows error screen that appears when the system encounters a critical error.
• BSOD is a stop error screen that indicates a system crash or failure.

• It usually includes an error code and information about the cause of the crash.

• Common causes of BSOD include hardware issues, driver conflicts, and software errors.
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Q2. There are so many BSOD issues available. please check in internet for the result.
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Q1. What are the Printer issue
Ans. 
Printer issues can range from connectivity problems to paper jams and print quality issues.
• Common printer issues include connectivity problems, paper jams, print quality issues, and driver errors.

• Troubleshooting steps may include checking connections, clearing paper jams, adjusting print settings, and updating drivers.

• Examples of printer issues include printer not responding, paper getting stuck in the printer, faded o...read more
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Q2. Printer related issue
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Q1. Salary discussion
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Q2. Salary discussion done on this round.
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