GlowTouch Technical Support Engineer 2 Interview Questions and Answers

Q1. Can you please introduce yourself?
Ans. 
I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.
• Experienced in resolving technical issues for customers

• Skilled in providing excellent customer service

• Proficient in troubleshooting software and hardware problems
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Q2. Are you comfortable speaking in English?
Ans. 
Yes, I am comfortable speaking in English.
• Fluent in English

• Comfortable communicating in English

• Have experience speaking English in previous roles
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Q1. Do you have knowledge of unix ?
Ans. 
Yes, I have knowledge of Unix operating system.
• Familiar with Unix commands and shell scripting

• Experience in working with Unix-based systems

• Knowledge of file systems, processes, permissions, and networking in Unix

• Proficient in using tools like grep, sed, awk, etc. in Unix environment
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Q2. Questions Based on unix commands.
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Q1. How was your technical round?
Ans. 
My technical round went well. I was able to showcase my knowledge and skills effectively.
• Demonstrated proficiency in troubleshooting technical issues

• Provided detailed explanations for my problem-solving approach

• Highlighted relevant experience and certifications

• Received positive feedback from the interviewer
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Q2. What are your expectations from our company?
Ans. 
I expect a supportive work environment, opportunities for growth, and a strong team dynamic.
• Supportive work environment

• Opportunities for growth

• Strong team dynamic
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Q1. Tell me about your self.
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Q2. Why want to join this job.
Ans. 
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
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Q3. What is your weakness and strength?
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My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
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Q4. What are your career goals?
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Q5. Tell me about your family background
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A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
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Q1. Why you want to join Teleperformance?
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.
• Teleperformance has a strong reputation for providing excellent customer service

• I am impressed by the company's commitment to employee training and development

• I believe that working at Teleperformance will provide me with opportunities for career growth and advancement
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Q2. Memorable day of your life?
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Q1. How soon you can join?
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It was moderate and there was 1 program

Q1. Introduce yourself?
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Q2. WHy should we hire you?
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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Q1. Which application you use to contact with user?
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Q2. How to password reset in active directory?
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It was Easy to medium . overall good

It was Medium to tough level

Q1. What is fifo lifo
Ans. 
FIFO (First In, First Out) and LIFO (Last In, First Out) are inventory management methods.
• FIFO: Items that are added first are the first to be removed. Like a queue.

• LIFO: Items that are added last are the first to be removed. Like a stack.
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Q2. Whole data structure concepts
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Q1. What do you want to change in this country if you get a chance
Ans. 
I would focus on improving access to quality education for all citizens.
• Implementing policies to ensure equal opportunities for education

• Investing in infrastructure and resources for schools in underserved areas

• Providing scholarships and financial aid for students from low-income families

• Promoting vocational training programs to address skills gaps in the workforce
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Q2. I don't remember
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Q1. I would like to develop a company what restrictions in company and the company management. Was the tell about it.. I tharole follow
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Q2. What about the company
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Q3. The Company was overall placements..
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Q4. The company management was very good and excellent
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What questions they will ask..

Who to develop the company profit and shares