Computacenter Technical Support Associate Interview Questions and Answers

I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.

• Experienced in providing technical support to customers over the phone and via email

• Skilled in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Familiar with ticketing systems and remote desktop tools

• Certified in ITIL Foundation

Demonetization refers to the act of stripping a currency unit of its status as legal tender.

• Demonetization is a government policy aimed at curbing black money, corruption, and counterfeit currency.

• It involves the withdrawal of a specific currency denomination from circulation, rendering it invalid for transactions.

• Demonetization can have both positive and negative impacts on the economy, depending on its implementation...read more

I want to improve my time management skills

• Prioritize tasks based on importance and deadlines

• Use tools like calendars and to-do lists to stay organized

• Practice setting realistic goals and deadlines for myself

I have 2 years of experience in technical support for a software company.

• Provided troubleshooting assistance to customers via phone and email

• Resolved software issues and escalated complex problems to the appropriate team

• Assisted in testing new software releases and providing feedback to the development team

Priority of incident is set based on impact and urgency.

• Assess the impact of the incident on the business or customer

• Determine the urgency of the incident based on SLA and customer expectations

• Assign P1 to incidents with high impact and urgency

• Assign P2 to incidents with moderate impact and urgency

• Communicate the priority to the customer and stakeholders